{"id":16490,"date":"2026-07-24T18:10:40","date_gmt":"2026-07-24T16:10:40","guid":{"rendered":"https:\/\/pepax.sk\/?page_id=16490"},"modified":"2026-08-17T12:05:16","modified_gmt":"2026-08-17T10:05:16","slug":"krizova-intervencia","status":"publish","type":"page","link":"https:\/\/pepax.sk\/en\/sluzby\/strategia-poradenstvo\/krizova-intervencia\/","title":{"rendered":"Crisis intervention and rapid solutions to acute problems"},"content":{"rendered":"
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\u2014 Strat\u00e9gia, riadenie a poradenstvo<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Crisis intervention and rapid solutions to acute problems<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ke\u010f sa konflikt, zlyhanie alebo n\u00e1hle nap\u00e4tie za\u010dn\u00fa premieta\u0165 do \u013eud\u00ed, prev\u00e1dzky a d\u00f4very, pom\u00e1hame r\u00fdchlo spresni\u0165 situ\u00e1ciu, stabilizova\u0165 najkritickej\u0161ie body a nastavi\u0165 zrozumite\u013en\u00fd postup. Pracujeme vecne, diskr\u00e9tne a s re\u0161pektom k tomu, \u017ee ak\u00fatna f\u00e1za potrebuje in\u00fd rytmus ne\u017e be\u017en\u00fd poradensk\u00fd projekt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDohodn\u00fa\u0165 \u00favodn\u00fd rozhovor<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAko spolupr\u00e1ca prebieha<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 Situ\u00e1cia a s\u00favislosti<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V ak\u00fatnej situ\u00e1cii je najprv potrebn\u00e9 obnovi\u0165 schopnos\u0165 vidie\u0165, rozhodova\u0165 a spolupracova\u0165<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kr\u00edza sa \u010dasto neprejavuje iba jedn\u00fdm probl\u00e9mom. Otvoren\u00fd konflikt m\u00f4\u017ee zakr\u00fdva\u0165 nejasn\u00e9 kompetencie, zlyhanie projektu dlh\u0161ie prehliadan\u00e9 rizik\u00e1 a odchod k\u013e\u00fa\u010dov\u00e9ho \u010dloveka z\u00e1vislos\u0165 organiz\u00e1cie od jednej roly.<\/p>

Prv\u00fdm krokom je ur\u010di\u0165, \u010do treba chr\u00e1ni\u0165 okam\u017eite, ktor\u00e9 rozhodnutia nemo\u017eno odlo\u017ei\u0165 a ktor\u00e9 ot\u00e1zky maj\u00fa zosta\u0165 otvoren\u00e9, k\u00fdm bud\u00fa dostupn\u00e9 spo\u013eahlivej\u0161ie podklady<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Bezpe\u010dnos\u0165<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Rozl\u00ed\u0161enie organiza\u010dnej t\u00e9my od situ\u00e1ci\u00ed, ktor\u00e9 patria z\u00e1chrann\u00fdm, zdravotn\u00fdm, bezpe\u010dnostn\u00fdm alebo pr\u00e1vnym odborn\u00edkom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fakty<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Oddelenie overen\u00fdch inform\u00e1ci\u00ed, interpret\u00e1ci\u00ed, rozporov a ot\u00e1zok, ktor\u00e9 e\u0161te treba zisti\u0165<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mand\u00e1t<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Jasnos\u0165 v tom, kto rozhoduje, kto pripravuje podklad, kto kon\u00e1 a kam sa eskaluje<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u013dudia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Podmienky pre vecn\u00fd rozhovor bez poni\u017eovania, n\u00e1tlaku a zbyto\u010dnej verejnej eskal\u00e1cie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Prev\u00e1dzka<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Kritick\u00e9 \u010dinnosti, do\u010dasn\u00e9 opatrenia, ch\u00fdbaj\u00face roly a z\u00e1vislosti, ktor\u00e9 treba udr\u017ea\u0165<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Komunik\u00e1cia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pravdiv\u00e9 a primeran\u00e9 informovanie v spr\u00e1vnom porad\u00ed, bez pred\u010dasn\u00fdch s\u013eubov a protichodn\u00fdch spr\u00e1v<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Pre koho a kedy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ke\u010f je potrebn\u00e9 kona\u0165 r\u00fdchlo, no nie un\u00e1hlene<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Slu\u017eba je vhodn\u00e1 pre \u013eud\u00ed, ktor\u00ed nes\u00fa zodpovednos\u0165 za stabiliz\u00e1ciu organiza\u010dnej situ\u00e1cie a potrebuj\u00fa nez\u00e1visl\u00fd r\u00e1mec pre prv\u00e9 rozhodnutia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOveri\u0165 vhodn\u00fd form\u00e1t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Otvoren\u00fd konflikt <\/h3>\n \t\t \t

Nap\u00e4tie sa pren\u00e1\u0161a do pr\u00e1ce a be\u017en\u00e9 mana\u017e\u00e9rske pokusy u\u017e nevytv\u00e1raj\u00fa posun<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n V\u00fdpadok k\u013e\u00fa\u010dovej roly <\/h3>\n \t\t \t

Treba zmapova\u0165 z\u00e1vislosti, prerozdeli\u0165 zodpovednosti a zabezpe\u010di\u0165 kritick\u00e9 inform\u00e1cie<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Eskal\u00e1cia medzi veden\u00edm a \u013eu\u010fmi <\/h3>\n \t\t \t

D\u00f4vera kles\u00e1 a treba pripravi\u0165 bezpe\u010dnej\u0161\u00ed form\u00e1t rozhovoru a jasnej\u0161ie t\u00e9my<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Prev\u00e1dzkov\u00e9 alebo projektov\u00e9 zlyhanie <\/h3>\n \t\t \t

Potrebn\u00e9 s\u00fa okam\u017eit\u00e9 priority, vlastn\u00edci krokov, komunika\u010dn\u00fd re\u017eim a hranica medzi obnovou a anal\u00fdzou<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Citliv\u00e1 udalos\u0165 s reputa\u010dn\u00fdm dopadom <\/h3>\n \t\t \t

Fakty, rozhodnutia a intern\u00e1 aj extern\u00e1 komunik\u00e1cia sa musia koordinova\u0165 bez z\u013eah\u010dovania<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Pre\u0165a\u017een\u00e9 vedenie <\/h3>\n \t\t \t

Kr\u00e1tky intenz\u00edvny vstup m\u00f4\u017ee z\u00fa\u017ei\u0165 rozhodovacie pole a obnovi\u0165 pracovn\u00fd rytmus<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Hodnota spolupr\u00e1ce<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Od nekontrolovanej eskal\u00e1cie k riaden\u00e9mu postupu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hodnota slu\u017eby spo\u010d\u00edva v obnoven\u00ed podmienok, v ktor\u00fdch mo\u017eno realitu posudzova\u0165, rozhodova\u0165 a kona\u0165 s men\u0161\u00edm rizikom \u010fal\u0161ej \u0161kody<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 v\u0161etky slu\u017eby<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Orient\u00e1cia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Spolo\u010dnej\u0161\u00ed obraz o bezprostredn\u00fdch t\u00e9mach, otvoren\u00fdch ot\u00e1zkach a ch\u00fdbaj\u00facich inform\u00e1ci\u00e1ch<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fakty<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Men\u0161ie riziko rozhodovania iba pod\u013ea najhlasnej\u0161ej interpret\u00e1cie alebo neoverenej spr\u00e1vy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Priority a roly<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jasnej\u0161ie vlastn\u00edctvo krokov, rozhodnut\u00ed, vykonania a eskal\u00e1cie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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04<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Komunik\u00e1cia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Obmedzenie protichodn\u00fdch spr\u00e1v, \u010fal\u0161ieho zra\u0148ovania a ne\u00famyseln\u00e9ho zvy\u0161ovania nap\u00e4tia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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05<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Kontinuita<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ochrana kritick\u00fdch \u010dinnost\u00ed a do\u010dasn\u00e9 rie\u0161enia po\u010das pr\u00e1ce na hlb\u0161\u00edch pr\u00ed\u010din\u00e1ch<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Obnova<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Priestor na postkr\u00edzov\u00fa anal\u00fdzu, \u00fapravu procesov, kompetenci\u00ed, kult\u00fary a pripravenosti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Mo\u017en\u00e9 odborn\u00e9 v\u00fdstupy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Konkr\u00e9tne podklady pre stabiliz\u00e1ciu, rozhodovanie a \u010fal\u0161\u00ed postup<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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S\u00fa\u010das\u0165ou dod\u00e1vky m\u00f4\u017ee by\u0165 jeden pracovn\u00fd materi\u00e1l alebo ucelen\u00fd bal\u00edk podkladov. Presn\u00fd form\u00e1t, \u00farove\u0148 detailu a sp\u00f4sob odovzdania sa dohodn\u00fa pred za\u010dat\u00edm platenej pr\u00e1ce<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Vstupn\u00e1 mapa situ\u00e1cie <\/h3>\n \t\t \t

Fakty, otvoren\u00e9 ot\u00e1zky, skupiny, rizik\u00e1, z\u00e1vislosti a t\u00e9my pre \u0161pecializovan\u00e9 pos\u00fadenie<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Kr\u00edzov\u00fd ak\u010dn\u00fd pl\u00e1n <\/h3>\n \t\t \t

Priority prv\u00fdch hod\u00edn alebo dn\u00ed, vlastn\u00edci krokov, term\u00edny a komunika\u010dn\u00e9 \u00falohy<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Rozhodovacia matica <\/h3>\n \t\t \t

Mand\u00e1ty, pr\u00edprava podkladov, vykonanie, informovanie a eskal\u00e1cia<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Komunika\u010dn\u00fd r\u00e1mec <\/h3>\n \t\t \t

Stakeholderi, informa\u010dn\u00e9 potreby, citliv\u00e9 t\u00e9my, kan\u00e1ly, FAQ a mana\u017e\u00e9rske podklady<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Facilita\u010dn\u00fd protokol <\/h3>\n \t\t \t

Pravidl\u00e1, do\u010dasn\u00e9 opatrenia, z\u00e1v\u00e4zky, hranice, otvoren\u00e9 body a kontrola dohody<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Postkr\u00edzov\u00e9 vyhodnotenie <\/h3>\n \t\t \t

Pr\u00ed\u010diny, lessons learned a \u00fapravy procesov, kompetenci\u00ed, komunik\u00e1cie a pripravenosti<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Ako spolupr\u00e1ca prebieha<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Intervencia postupuje od bezpe\u010dnosti a orient\u00e1cie k rie\u0161eniu a obnove<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nie ka\u017ed\u00e9 zadanie potrebuje v\u0161etky f\u00e1zy v rovnakej h\u013abke. Rozsah prisp\u00f4sob\u00edme v\u00fdznamu procesu, dostupn\u00fdm podkladom a rozhodnutiam, ktor\u00e9 maj\u00fa na v\u00fdstup nadviaza\u0165<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 1. \u00davodn\u00fd rozhovor do 30 min\u00fat <\/h3>\n \t\t \t

Bezplatne z\u00edskame z\u00e1kladn\u00e9 inform\u00e1cie, over\u00edme vhodnos\u0165 slu\u017eby a dohodneme podklady pre ponuku. Odborn\u00fd v\u00fdstup pri rozhovore nevznik\u00e1<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 2. Tri\u00e1\u017e a mand\u00e1t <\/h3>\n \t\t \t

Fakty, rizik\u00e1, hranice slu\u017eby, kontaktn\u00e9 osoby, d\u00f4vernos\u0165, pracovn\u00fd re\u017eim a eskal\u00e1cie<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 3. Stabiliz\u00e1cia <\/h3>\n \t\t \t

Neodkladn\u00e9 opatrenia, kritick\u00e9 \u010dinnosti, do\u010dasn\u00e9 zodpovednosti a komunika\u010dn\u00e9 minimum<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 4. Pl\u00e1n z\u00e1sahu <\/h3>\n \t\t \t

Priority, varianty, rizik\u00e1, rozhodovacie body, vlastn\u00edci krokov a kr\u00e1tky ak\u010dn\u00fd pl\u00e1n<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 5. Realiz\u00e1cia a review <\/h3>\n \t\t \t

Facilit\u00e1cia, podklady, podpora mana\u017e\u00e9rov, komunik\u00e1cia a aktualiz\u00e1cia pl\u00e1nu pri nov\u00fdch faktoch<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 6. Obnova a prevencia <\/h3>\n \t\t \t

Odovzdanie otvoren\u00fdch t\u00e9m, postkr\u00edzov\u00e9 vyhodnotenie a prechod do dlhodobej\u0161ej pr\u00e1ce<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Z \u010doho konkr\u00e9tne slu\u017eba pozost\u00e1va<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Moduly intervencie sa skladaj\u00fa pod\u013ea povahy kr\u00edzy a dostupn\u00e9ho mand\u00e1tu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pri men\u0161ej eskal\u00e1cii m\u00f4\u017ee sta\u010di\u0165 tri\u00e1\u017e, facilitovan\u00fd rozhovor a dohoda. Pri \u0161ir\u0161ej kr\u00edze sa vytv\u00e1ra koordinovan\u00fd r\u00e1mec stabiliz\u00e1cie, komunik\u00e1cie, rozhodovania a obnovy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Kr\u00edzov\u00e1 tri\u00e1\u017e a mand\u00e1t<\/h3>

Ur\u010denie typu situ\u00e1cie, riz\u00edk, opr\u00e1vnen\u00fdch \u013eud\u00ed a hran\u00edc organiza\u010dnej intervencie.<\/p>

Obsahuje:<\/strong>\u00a0vstupn\u00e9 rozhovory, fakty, rizik\u00e1, kontakty, d\u00f4vernos\u0165 a zapojenie \u010fal\u0161\u00edch odbornost\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Situa\u010dn\u00e1 mapa<\/h3>

Spolo\u010dn\u00fd pracovn\u00fd obraz bez pred\u010dasn\u00e9ho rozhodnutia o vine.<\/p>

Obsahuje:<\/strong>\u00a0\u010dasov\u00fa os, akt\u00e9rov, z\u00e1vislosti, rozpory, hypot\u00e9zy a otvoren\u00e9 ot\u00e1zky.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3. Stabiliz\u00e1cia a kontinuita<\/h3>

Obmedzenie \u010fal\u0161ej \u0161kody a ochrana kritick\u00e9ho fungovania.<\/p>

Obsahuje:<\/strong>\u00a0neodkladn\u00e9 opatrenia, do\u010dasn\u00e9 roly, kritick\u00e9 procesy, kontroln\u00e9 body a z\u00e1lohy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Kr\u00edzov\u00e9 governance<\/h3>

Jednozna\u010dn\u00fd rozhodovac\u00ed a eskala\u010dn\u00fd re\u017eim.<\/p>

Obsahuje:<\/strong>\u00a0vlastn\u00edka, RACI, situa\u010dn\u00e9 stretnutia, decision log, rizik\u00e1 a pravidl\u00e1 komunikovania rozhodnut\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5. Facilit\u00e1cia konfliktu<\/h3>

Bezpe\u010dnej\u0161\u00ed rozhovor a do\u010dasn\u00e9 pracovn\u00e9 dohody.<\/p>

Obsahuje:<\/strong>\u00a0pr\u00edpravu str\u00e1n, pravidl\u00e1 kontaktu, facilit\u00e1ciu, t\u00e9my, dohody, nes\u00fahlas a kontrolu plnenia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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6. Podpora l\u00eddrov<\/h3>

Jasnos\u0165, hranice a komunik\u00e1cia \u013eud\u00ed s rozhodovacou zodpovednos\u0165ou.<\/p>

Obsahuje:<\/strong>\u00a0konzult\u00e1cie, rozhodovacie zrkadlo, pr\u00edpravu rozhovorov, delegovanie a odovzd\u00e1vanie zl\u00fdch spr\u00e1v.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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7. Kr\u00edzov\u00e1 komunik\u00e1cia<\/h3>

Pravdiv\u00e9, primeran\u00e9 a koordinovan\u00e9 informovanie.<\/p>

Obsahuje:<\/strong>\u00a0stakeholderov, spr\u00e1vy, poradie, kan\u00e1ly, FAQ, schva\u013eovanie a aktualiz\u00e1cie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8. Obnova a prevencia<\/h3>

Premena sk\u00fasenosti na lep\u0161iu pripravenos\u0165 a fungovanie.<\/p>

Obsahuje:<\/strong>\u00a0after-action review, pr\u00ed\u010diny, lessons learned, procesn\u00e9 zmeny, scen\u00e1re a overenie opatren\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 \u010co ovplyv\u0148uje cenu tejto konkr\u00e9tnej slu\u017eby<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cena vych\u00e1dza z naliehavosti, rozsahu rizika a potrebn\u00e9ho re\u017eimu podpory<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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0 \u20ac<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00davodn\u00fd rozhovor<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sl\u00fa\u017ei na z\u00edskanie z\u00e1kladn\u00fdch inform\u00e1ci\u00ed a overenie vhodnej formy spolupr\u00e1ce. Odborn\u00e1 anal\u00fdza, odpor\u00fa\u010danie ani p\u00edsomn\u00fd v\u00fdstup pri \u0148om nevznikaj\u00fa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Minim\u00e1lny platen\u00fd rozsah<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Konkr\u00e9tny rozsah m\u00f4\u017ee tvori\u0165 procesn\u00e1 konzult\u00e1cia, \u0161t\u00fadium podkladov, diagnostick\u00fd blok, pracovn\u00fd workshop alebo prv\u00fd dohodnut\u00fd v\u00fdstup.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Konkr\u00e9tnu cenu potvrd\u00edme a\u017e po spresnen\u00ed cie\u013ea, rozsahu, v\u00fdstupov a podmienok realiz\u00e1cie. Pr\u00e1ca nad dohodnut\u00fd r\u00e1mec sa vykon\u00e1va a\u017e po predch\u00e1dzaj\u00facom ods\u00fahlasen\u00ed.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Naliehavos\u0165<\/h3>

Pl\u00e1novan\u00fd blok, najbli\u017e\u0161\u00ed pracovn\u00fd term\u00edn alebo osobitne dohodnut\u00fd prioritn\u00fd re\u017eim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Z\u00e1va\u017enos\u0165<\/h3>

Konflikt, v\u00fdpadok roly, prev\u00e1dzkov\u00e9 zlyhanie, reputa\u010dn\u00e1 udalos\u0165 alebo kombin\u00e1cia riz\u00edk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Po\u010det str\u00e1n<\/h3>

Akt\u00e9ri, organiza\u010dn\u00e9 jednotky, mana\u017e\u00e9rske \u00farovne a extern\u00ed partneri.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Citlivos\u0165<\/h3>

Bezpe\u010dnos\u0165, pracovnopr\u00e1vny, d\u00e1tov\u00fd, z\u00e1kazn\u00edcky alebo verejn\u00fd dopad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Inform\u00e1cie<\/h3>

Dostupnos\u0165, kvalita a rozpory v podkladoch a po\u010det potrebn\u00fdch rozhovorov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Forma z\u00e1sahu<\/h3>

Review, oddelen\u00e9 rozhovory, facilit\u00e1cia alebo s\u00e9ria situa\u010dn\u00fdch blokov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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V\u00fdstupy<\/h3>

Situa\u010dn\u00e1 mapa, ak\u010dn\u00fd pl\u00e1n, decision log, komunik\u00e1cia, dohoda alebo vyhodnotenie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Trvanie<\/h3>

Kr\u00e1tky z\u00e1sah, nieko\u013ekod\u0148ov\u00e9 review alebo n\u00e1sledn\u00e1 stabiliza\u010dn\u00e1 pr\u00e1ca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Dostupnos\u0165<\/h3>

\u010casov\u00e9 okno, kontaktn\u00e9 osoby, aktualiz\u00e1cie a asynchr\u00f3nna kapacita.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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N\u00e1klady<\/h3>

Cesty, priestory, n\u00e1stroje, preklady a \u010fal\u0161ie ods\u00fahlasen\u00e9 polo\u017eky.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 cel\u00fd cenn\u00edk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 Pravideln\u00e1 mesa\u010dn\u00e1 podpora<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pripravenos\u0165 a v\u010dasn\u00e9 zachytenie nap\u00e4tia zni\u017euj\u00fa potrebu improvizova\u0165 a\u017e po\u010das eskal\u00e1cie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mesa\u010dn\u00e1 podpora m\u00f4\u017ee nadviaza\u0165 na jednorazov\u00fa anal\u00fdzu alebo pom\u00f4c\u0165 vlastn\u00edkom procesov pri priebe\u017enom rozhodovan\u00ed. Konkr\u00e9tna dohoda ur\u010d\u00ed dostupn\u00fa kapacitu, opr\u00e1vnen\u00e9 osoby, sp\u00f4sob posielania podkladov, reak\u010dn\u00fd \u010das a pravidl\u00e1 pr\u00e1ce nad r\u00e1mec<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 v\u0161etky slu\u017eby<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Pravideln\u00fd konzulta\u010dn\u00fd rytmus <\/h3>\n \t\t \t

Stretnutia v dohodnut\u00fdch intervaloch pom\u00e1haj\u00fa udr\u017ea\u0165 pozornos\u0165 na t\u00e9me bez zbyto\u010dn\u00e9ho tlaku.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Rozhodovacie zrkadlo <\/h3>\n \t\t \t

Pri nov\u00fdch situ\u00e1ci\u00e1ch sa d\u00e1 r\u00fdchlej\u0161ie rozl\u00ed\u0161i\u0165, \u010do je pokra\u010dovan\u00edm zvolen\u00e9ho smeru a \u010do n\u00e1vratom k star\u00e9mu vzorcu.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Dohodnut\u00e9 asynchr\u00f3nne review <\/h3>\n \t\t \t

V ur\u010denom rozsahu mo\u017eno medzi stretnutiami zachyti\u0165 ot\u00e1zku, sk\u00fasenos\u0165 alebo pripravi\u0165 podklad na \u010fal\u0161iu reflexiu.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Priebe\u017en\u00e9 zhrnutie <\/h3>\n \t\t \t

V\u00fdvoj t\u00e9my, rozhodnutia a otvoren\u00e9 ot\u00e1zky zost\u00e1vaj\u00fa zrozumite\u013en\u00e9 aj pri dlh\u0161om procese.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Rast\u00faca odborn\u00e1 kni\u017enica<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pracovn\u00e9 r\u00e1mce pre \u013eud\u00ed, ktor\u00ed chc\u00fa by\u0165 na n\u00e1ro\u010dn\u00e9 situ\u00e1cie lep\u0161ie pripraven\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kni\u017enica Pepax sa buduje ako rast\u00faca odborn\u00e1 znalostn\u00e1 b\u00e1za. Pon\u00faka obsahov\u00e9 vrstvy pre samostatn\u00e9 \u0161t\u00fadium a profesion\u00e1lnu pr\u00e1cu; nenahr\u00e1dza individu\u00e1lnu konzult\u00e1ciu ani spracovanie konkr\u00e9tneho klientsk\u00e9ho zadania<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n L2 - H\u013abkov\u00e1 praktick\u00e1 vrstva <\/h3>\n \t\t \t

Pre \u010dloveka, ktor\u00fd chce t\u00e9mu osobn\u00e9ho rozvoja sprac\u00fava\u0165 aj medzi stretnutiami alebo samostatne.\n

\n- h\u013abkov\u00e9 texty o hodnot\u00e1ch, rozhodovan\u00ed, hraniciach a kari\u00e9rnych prechodoch,\n
\n- praktick\u00e9 metodick\u00e9 listy a reflexn\u00e9 ot\u00e1zky,\n
\n- pr\u00edpadov\u00e9 scen\u00e1re a pracovn\u00e9 n\u00e1vody,\n
\n- materi\u00e1ly na samostatn\u00e9 \u0161t\u00fadium a priebe\u017en\u00e9 vyhodnocovanie.\n

\nPre\u010do sa m\u00f4\u017ee oplati\u0165:<\/b> pom\u00e1ha udr\u017ea\u0165 kontakt s t\u00e9mou vlastn\u00fdm tempom a pripravenej\u0161ie vstupova\u0165 do \u010fal\u0161\u00edch rozhodnut\u00ed.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n L3 - Profesion\u00e1lna vrstva <\/h3>\n \t\t \t

Pre profesion\u00e1lov, ktor\u00ed s t\u00e9mami rozvoja, rozhodovania alebo kou\u010dovacieho rozhovoru pracuj\u00fa opakovane.\n

\n- metodiky a rozhodovacie r\u00e1mce,\n
\n- \u0161abl\u00f3ny kou\u010dovacieho cie\u013ea a pracovn\u00e9ho kontraktu,\n
\n- checklisty priebe\u017en\u00e9ho a z\u00e1vere\u010dn\u00e9ho vyhodnotenia,\n
\n- pracovn\u00e9 ot\u00e1zky, etick\u00e9 hranice a r\u00e1mce bezpe\u010dnej pr\u00e1ce.\n

\nPre\u010do sa m\u00f4\u017ee oplati\u0165: <\/b>zni\u017euje potrebu zaka\u017ed\u00fdm budova\u0165 pracovn\u00fa \u0161trukt\u00faru od za\u010diatku a podporuje konzistentn\u00fa profesion\u00e1lnu prax.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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L2 ani L3 nezah\u0155\u0148aj\u00fa individu\u00e1lne konzult\u00e1cie, posudzovanie konkr\u00e9tneho dokumentu, osobn\u00e9 odpor\u00fa\u010dania, workshop, kou\u010ding, mentoring ani pr\u00e1cu na konkr\u00e9tnom zadan\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 cenov\u00fd r\u00e1mec<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Jasn\u00e9 hranice pom\u00e1haj\u00fa zvoli\u0165 spr\u00e1vnu pomoc a chr\u00e1ni\u0165 \u013eud\u00ed aj organiz\u00e1ciu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jasn\u00e9 hranice pom\u00e1haj\u00fa nastavi\u0165 realistick\u00e9 o\u010dak\u00e1vania a chr\u00e1ni\u0165 pou\u017eite\u013enos\u0165 v\u00fdsledku<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Slu\u017eba nenahr\u00e1dza mana\u017e\u00e9rsku zodpovednos\u0165 <\/h3>\n \t\t \t

Pom\u00e1hame vytvori\u0165 podklady, r\u00e1mec a podporu, no vlastn\u00edctvo procesu a rozhodnutia o jeho fungovan\u00ed zost\u00e1vaj\u00fa v organiz\u00e1cii<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n V\u00fdsledok nevznik\u00e1 iba nakreslen\u00edm diagramu <\/h3>\n \t\t \t

Procesn\u00e1 mapa je u\u017eito\u010dn\u00e1 vtedy, ke\u010f jej \u013eudia rozumej\u00fa, s\u00fa jasn\u00e9 roly a n\u00e1vrh nadv\u00e4zuje na re\u00e1lne rozhodovanie, d\u00e1ta a syst\u00e9my<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Pr\u00ednos nemo\u017eno poctivo garantova\u0165 bez zavedenia <\/h3>\n \t\t \t

\u010cas, kvalita alebo n\u00e1klady sa m\u00f4\u017eu zlep\u0161i\u0165 a\u017e v\u010faka rozhodnutiam, implement\u00e1cii a priebe\u017en\u00e9mu riadeniu na strane klienta<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Kvalitn\u00e1 anal\u00fdza potrebuje pr\u00edstup k realite <\/h3>\n \t\t \t

Spolupr\u00e1ca vy\u017eaduje primeran\u00fa dostupnos\u0165 \u013eud\u00ed, dokumentov, d\u00e1t a ochotu otvorene pomenova\u0165 rozdiel medzi form\u00e1lnym postupom a praxou<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 cenov\u00fd r\u00e1mec<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 Odborn\u00e9 z\u00e1zemie<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ak\u00fatne situ\u00e1cie potrebuj\u00fa analytick\u00fa presnos\u0165, \u013eudsk\u00e9 porozumenie a schopnos\u0165 dr\u017ea\u0165 rozhodovac\u00ed r\u00e1mec<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pepax prep\u00e1ja business anal\u00fdzu, procesn\u00e9 riadenie, organiza\u010dn\u00e9 porozumenie, pr\u00e1cu s d\u00e1tami a sk\u00fasenos\u0165 so zav\u00e1dzan\u00edm zmien. V\u010faka tomu sa proces neposudzuje iba ako diagram krokov, ale ako \u017eiv\u00fd syst\u00e9m \u013eud\u00ed, rozhodnut\u00ed, inform\u00e1ci\u00ed, technol\u00f3gi\u00ed a obchodn\u00fdch d\u00f4sledkov<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Business a procesn\u00e1 anal\u00fdza<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pomenovanie \u00fa\u010delu, hran\u00edc, pr\u00ed\u010din, po\u017eiadaviek a v\u00e4zieb medzi procesmi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Roly a organiza\u010dn\u00fd kontext<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Porozumenie zodpovednosti, spolupr\u00e1ci, rozhodovac\u00edm pr\u00e1vomociam a re\u00e1lnej kapacite \u013eud\u00ed<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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D\u00e1ta, KPI a technol\u00f3gie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Prepojenie merania, informa\u010dn\u00fdch potrieb a syst\u00e9movej podpory s cie\u013eov\u00fdm sp\u00f4sobom pr\u00e1ce<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Zmena a adopcia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pr\u00e1ca s komunik\u00e1ciou, sp\u00e4tnou v\u00e4zbou a podmienkami, ktor\u00e9 umo\u017e\u0148uj\u00fa pou\u017e\u00edva\u0165 nov\u00fd proces v praxi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Strategick\u00fd a z\u00e1kazn\u00edcky dopad<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Posudzovanie procesu pod\u013ea hodnoty, ktor\u00fa prin\u00e1\u0161a organiz\u00e1cii a jej intern\u00fdm alebo extern\u00fdm z\u00e1kazn\u00edkom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 odbornos\u0165 spolo\u010dnosti<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Odborn\u00e1\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 S\u00favisiace cesty<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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S\u00favisiace cesty\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \"\" <\/div>\n <\/div>\n
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\n Coaching and mentoring <\/h3>\n \t\t \t

Preh\u013ead slu\u017eieb zalo\u017een\u00fdch na individu\u00e1lnom alebo firemnom rozvoji cez vz\u0165ah.<\/p>\n

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\n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n\n
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\n \"\" <\/div>\n <\/div>\n
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\n Corporate mentoring <\/h3>\n \t\t \t

Sk\u00fasenostn\u00e9 vedenie a akt\u00edvny prenos know-how do firmy.<\/p>\n

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\n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \"\" <\/div>\n <\/div>\n
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\n Strategick\u00e9 poradenstvo <\/h3>\n \t\t \t

Partner pre rozhodovanie vrcholov\u00e9ho mana\u017ementu, ke\u010f je potrebn\u00fd aj odborn\u00fd vstup.<\/p>\n

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\n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \"\" <\/div>\n <\/div>\n
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\n Consultation <\/h3>\n \t\t \t

\u00davodn\u00fd rozhovor pom\u00f4\u017ee overi\u0165, \u010di je pre va\u0161u situ\u00e1ciu vhodn\u00fd kou\u010ding, mentoring alebo in\u00e1 forma spolupr\u00e1ce.<\/p>\n

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\n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \"\" <\/div>\n <\/div>\n
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\n Price list <\/h3>\n \t\t \t

Vysvetlenie cenov\u00fdch hlad\u00edn jednorazov\u00fdch slu\u017eieb, mesa\u010dnej podpory a pr\u00edstupu do kni\u017enice.<\/p>\n

\n
\n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Odbornos\u0165 spolo\u010dnosti <\/h3>\n \t\t \t

Sp\u00f4sob, ak\u00fdm Pepax prep\u00e1ja \u013eudsk\u00e9 porozumenie, \u0161trukt\u00faru, komunik\u00e1ciu a praktick\u00e9 rozhodovanie.<\/p>\n

\n
\n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 Naj\u010dastej\u0161ie ot\u00e1zky<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Praktick\u00e9 odpovede pred rozhodnut\u00edm o spolupr\u00e1ci<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n
\n\n \n
\n
\n \n \n \u010co sa pova\u017euje za organiza\u010dn\u00fa kr\u00edzu?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
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Ak\u00fatna situ\u00e1cia, ktor\u00e1 nar\u00fa\u0161a rozhodovanie, spolupr\u00e1cu, prev\u00e1dzku alebo d\u00f4veru a potrebuje r\u00fdchly riaden\u00fd vstup.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Je slu\u017eba nepretr\u017eitou pohotovos\u0165ou?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Nie automaticky. Prioritn\u00fd alebo roz\u0161\u00edren\u00fd reak\u010dn\u00fd re\u017eim mus\u00ed by\u0165 osobitne dohodnut\u00fd a nemus\u00ed by\u0165 v\u017edy dostupn\u00fd.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Ak\u00fd je rozdiel oproti psychologickej pomoci?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Slu\u017eba pracuje s organiza\u010dn\u00fdm r\u00e1mcom, rolami, konfliktom, komunik\u00e1ciou a prev\u00e1dzkou. Nenahr\u00e1dza klinick\u00fa kr\u00edzov\u00fa intervenciu, psychoterapiu, psychiatriu ani zdravotn\u00fa starostlivos\u0165.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n \u010co m\u00f4\u017ee vznikn\u00fa\u0165 ako v\u00fdstup?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Situa\u010dn\u00e1 mapa, ak\u010dn\u00fd pl\u00e1n, rozhodovacia matica, komunika\u010dn\u00fd r\u00e1mec, facilita\u010dn\u00fd protokol alebo postkr\u00edzov\u00e9 vyhodnotenie.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Ako r\u00fdchlo mo\u017eno za\u010da\u0165?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Term\u00edn z\u00e1vis\u00ed od dostupnosti, typu situ\u00e1cie, re\u017eimu a od toho, \u010di s\u00fa najprv potrebn\u00e9 \u0161pecializovan\u00e9 z\u00e1chrann\u00e9, zdravotn\u00e9, bezpe\u010dnostn\u00e9 alebo pr\u00e1vne kroky.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Ak\u00fd je rozdiel medzi \u00favodn\u00fdm rozhovorom a platenou slu\u017ebou?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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\u00davodn\u00fd rozhovor trv\u00e1 najviac 30 min\u00fat a sl\u00fa\u017ei iba na z\u00e1kladn\u00e9 pochopenie situ\u00e1cie. Nevznik\u00e1 pri \u0148om n\u00e1vrh hodn\u00f4t ani odborn\u00fd v\u00fdstup. Platen\u00e1 slu\u017eba zah\u0155\u0148a pr\u00edpravu, facilit\u00e1ciu, synt\u00e9zu a dohodnut\u00e9 materi\u00e1ly.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n \u010co znamen\u00e1 minim\u00e1lny platen\u00fd rozsah od 290 \u20ac?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Najmen\u0161\u00ed odborn\u00fd blok, pri ktorom u\u017e vznik\u00e1 dohodnut\u00e1 pr\u00e1ca alebo v\u00fdstup. \u0160ir\u0161\u00ed program sa nacen\u00ed pod\u013ea rozsahu.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Ako s\u00favis\u00ed mesa\u010dn\u00e1 podpora a kni\u017enica L2\/L3 so slu\u017ebou?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Mesa\u010dn\u00e1 podpora pom\u00e1ha program pou\u017e\u00edva\u0165 a zlep\u0161ova\u0165. L2\/L3 prin\u00e1\u0161aj\u00fa podklady na samostatn\u00fa pr\u00e1cu, nie individu\u00e1lnu implement\u00e1ciu.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Prv\u00fdm krokom je spresni\u0165, \u010do treba chr\u00e1ni\u0165 okam\u017eite a \u010do mo\u017eno rie\u0161i\u0165 v \u010fal\u0161ej f\u00e1ze<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00davodn\u00fd rozhovor trv\u00e1 najviac 30 min\u00fat, je bezplatn\u00fd a sl\u00fa\u017ei na z\u00edskanie z\u00e1kladn\u00fdch inform\u00e1ci\u00ed. Nevznik\u00e1 pri \u0148om odborn\u00fd v\u00fdstup. Po rozhovore bude jasnej\u0161ie, \u010di d\u00e1va zmysel men\u0161\u00ed diagnostick\u00fd blok, ucelen\u00e1 procesn\u00e1 anal\u00fdza alebo viacf\u00e1zov\u00e1 spolupr\u00e1ca<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDohodn\u00fa\u0165 \u00favodn\u00fd rozhovor<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u2014 Strat\u00e9gia, riadenie a poradenstvo Kr\u00edzov\u00e1 intervencia a r\u00fdchle rie\u0161enia […]<\/p>\n","protected":false},"author":1,"featured_media":18183,"parent":16438,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"pmpro_default_level":"","footnotes":""},"tags":[34,31,65,56,30],"class_list":["post-16490","page","type-page","status-publish","has-post-thumbnail","hentry","tag-facilitacia","tag-komunikacia","tag-konflikty","tag-krizove-riadenie","tag-pre-firmy","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/comments?post=16490"}],"version-history":[{"count":26,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16490\/revisions"}],"predecessor-version":[{"id":18206,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16490\/revisions\/18206"}],"up":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16438"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/media\/18183"}],"wp:attachment":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/media?parent=16490"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/tags?post=16490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}