{"id":16528,"date":"2026-07-24T18:24:19","date_gmt":"2026-07-24T16:24:19","guid":{"rendered":"https:\/\/pepax.sk\/?page_id=16528"},"modified":"2026-08-17T12:04:22","modified_gmt":"2026-08-17T10:04:22","slug":"implementacia-crm-erp","status":"publish","type":"page","link":"https:\/\/pepax.sk\/en\/sluzby\/digitalizacia-it\/implementacia-crm-erp\/","title":{"rendered":"Implementation of CRM, ERP and complex information systems"},"content":{"rendered":"
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\u2014 Digitalization, technology and innovation<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Implementation of CRM, ERP and complex information systems<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Enterprise system implementation connects processes, requirements, data, technology, suppliers and people into one managed change. Pepax helps the organization prepare the decision, select the appropriate solution and lead the implementation from the target model through migration, integration and testing to deployment, adoption and stable operation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tArrange an initial interview<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tHow the collaboration works<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 Client situation and broader context<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CRM or ERP affects processes, data, decision-making and people's daily work<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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An enterprise system touches multiple parts of an organization simultaneously. It enters into business, finance, purchasing, inventory, logistics, projects, service, data flows, and cooperation between departments.<\/p>

Risk does not only arise from a technical error. Implementation is also complicated by unclear requirements, poor-quality data, scattered responsibility, or late user training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Strategic purpose and expected value<\/h3>

Why is the system being introduced and how will its benefits be assessed?.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Processes, requirements and user scenarios<\/h3>

Functions are based on real work, roles, exceptions, and target state.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Data, migration and information ownership<\/h3>

Cleaning, mapping, historical scope, master data and quality control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Architecture, integrations and security<\/h3>

Links to other systems, identities, interfaces, and operating rules.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Project governance and supplier<\/h3>

Roles, scope, changes, risks, escalations and acceptance criteria.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Users, competencies and adoption<\/h3>

Onboarding, testing, training, support and feedback after deployment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 For whom and when is the service suitable?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When an organization needs to manage an entire implementation program, not just acquire a license<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The service is suitable for companies and organizations that are preparing a new CRM, ERP or other complex information system, replacing an older solution or need to stabilize an implementation that is already underway.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Choosing a new CRM or ERP <\/h3>\n \t\t \t

You need to write down requirements, compare solutions, and separate the need from the product presentation.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Fragmented systems and processes <\/h3>\n \t\t \t

Data and work are divided between tools, spreadsheets, emails, and local records<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Older system limits development <\/h3>\n \t\t \t

Technology debt, maintenance, and weak integrations complicate growth and process change<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Implementation is delayed <\/h3>\n \t\t \t

The scope changes, decisions are reversed, and the client and the supplier have different expectations.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Preparing for migration and launch <\/h3>\n \t\t \t

Data, testing, training, cutover and continuity of critical operations need to be aligned<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n The system is running but bypassed <\/h3>\n \t\t \t

Users work in parallel records or do not understand the new way of working<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Value and possible shift<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From scattered requirements and supplier uncertainty to managed implementation and a usable system<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The shift is not only evaluated by the launch date, but also by the quality of processes, data, decision-making, adoption, and the organization's ability to further manage the system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tView all services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A clearer goal and realistic scope<\/h3>

Management, business, IT and the supplier better understand the priorities and boundaries of the stage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Requirements linked to processes<\/h3>

The assignment is based on user scenarios, roles, data, and future work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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More transparent decision-making and risks<\/h3>

Responsibilities, escalations, scope changes, and acceptance are clearer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Better migration and more consistent data<\/h3>

Clear rules for data cleansing, mapping, ownership, and control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Better prepared testing and deployment<\/h3>

Acceptance, cutover, and stabilization support are a managed part of the project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Higher chance of real system use<\/h3>

Engagement, training, and support help reduce solution circumvention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Possible professional outputs<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Documents useful for decision-making, supplier selection, implementation and system handover<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The delivery may consist of a single working material or a complete package of materials. The exact format, level of detail and delivery method will be agreed upon before the start of the paid work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Analysis and preparedness <\/h3>\n \t\t \t

Processes, systems, data, roles, constraints, risks and critical decisions<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Requirements and user scenarios <\/h3>\n \t\t \t

Functional, integration, data, security and operational requirements<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n System and supplier selection <\/h3>\n \t\t \t

Evaluation matrix, sample scenarios, comparison of options and recommendation<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Target process and integration model <\/h3>\n \t\t \t

Future processes, roles, data, ownership, interfaces and system bindings<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Implementation plan and governance <\/h3>\n \t\t \t

Stages, milestones, work streams, responsibilities, risks and reporting<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Migration, testing and adoption <\/h3>\n \t\t \t

Migration scope, scenarios, acceptance, cutover, training and stabilization<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 How the cooperation works<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From understanding needs and selecting a solution to deployment, adoption and stable operation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Not every assignment requires all phases to be covered in the same depth. We will adjust the scope to the importance of the process, the available evidence, and the decisions that are to follow up on the output.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 1. Introductory interview within 30 minutes <\/h3>\n \t\t \t

Free basic information without professional advice or output<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 2. Analysis and preparedness <\/h3>\n \t\t \t

Processes, systems, data, roles, integrations, constraints and risks<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 3. Requirements and solution selection <\/h3>\n \t\t \t

Target processes, use cases, criteria, examples and decision support<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 4. Plan and governance <\/h3>\n \t\t \t

Stages, workflows, responsibilities, escalations, and acceptance criteria<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 5. Implementation, migration and testing <\/h3>\n \t\t \t

Design review, open questions, data, integrations, UAT and readiness<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 6. Deployment and stabilization <\/h3>\n \t\t \t

Cutover, training, user support, hypercare and commissioning<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 What exactly does the service consist of?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Eight work modules for managing the entire implementation lifecycle<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The scope is tailored to the phase and complexity of the project \u2014 from requirements review to comprehensive support for analysis, selection, migration, integration, testing, deployment, and adoption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Implementation diagnostics and readiness<\/h3>

Systems, processes, data, roles, technology debt, capacities, dependencies and risks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Business requirements, processes and use cases<\/h3>

Process maps, target scenarios, requirements, priorities, exceptions and acceptance criteria.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3. System and supplier selection<\/h3>

Criteria, matrix, RFI\/RFP documents, presentation scenarios and bid evaluation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Architecture, integrations and security<\/h3>

Map of systems, interfaces, identities, accesses, data bindings and non-functional requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5. Data, migration and root management<\/h3>

Sources, cleaning, mapping, transformation rules, migration waves, and quality control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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6. Governance and implementation management<\/h3>

Plan, RACI, reporting, risks, decisions, changes, milestones and supplier coordination.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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7. Testing, acceptance and cutover<\/h3>

Test strategy, scenarios, bugs, UAT, go-live decision and hypercare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8. Change management, training and adoption<\/h3>

Stakeholders, impacts on roles, communication, training, support and commissioning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 What affects the price of this particular service?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The price is based on the scope of the implementation program, the complexity of the system and the degree of project responsibility.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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0 \u20ac<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Introductory interview<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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It serves to obtain basic information and verify the appropriate form of cooperation. It does not produce any professional analysis, recommendations or written output.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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from \u20ac290<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Minimum paid range<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The specific scope may consist of a process consultation, background study, diagnostic block, workshop, or first agreed output.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We will confirm the specific price only after specifying the goal, scope, outputs and implementation conditions. Work beyond the agreed framework is carried out only after prior approval.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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