{"id":16530,"date":"2026-07-24T18:25:05","date_gmt":"2026-07-24T16:25:05","guid":{"rendered":"https:\/\/pepax.sk\/?page_id=16530"},"modified":"2026-08-17T12:03:29","modified_gmt":"2026-08-17T10:03:29","slug":"design-thinking","status":"publish","type":"page","link":"https:\/\/pepax.sk\/en\/sluzby\/udrzatelnost-esg\/design-thinking\/","title":{"rendered":"Design thinking and service design"},"content":{"rendered":"
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\u2014 Udr\u017eate\u013enos\u0165, ESG a \u0161peci\u00e1lne oblasti<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Design thinking and service design<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pom\u00e1hame organiz\u00e1ci\u00e1m navrhova\u0165 produkty, slu\u017eby a z\u00e1kazn\u00edcke sk\u00fasenosti na z\u00e1klade skuto\u010dn\u00fdch potrieb \u013eud\u00ed, nie iba intern\u00fdch predpokladov. Prep\u00e1jame v\u00fdskum, spolo\u010dn\u00e9 tvorenie, prototypovanie a testovanie s procesmi, technol\u00f3giami a obchodnou realitou tak, aby sa dobr\u00fd n\u00e1pad mohol zmeni\u0165 na zrozumite\u013en\u00fa a realizovate\u013en\u00fa slu\u017ebu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDohodn\u00fa\u0165 \u00favodn\u00fd rozhovor<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAko spolupr\u00e1ca prebieha<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u2014 Situ\u00e1cia klienta a \u0161ir\u0161ie s\u00favislosti<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dobr\u00e9 rie\u0161enie potrebuje rozumie\u0165 \u010dloveku aj syst\u00e9mu, v ktorom m\u00e1 fungova\u0165<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Organiz\u00e1cia m\u00f4\u017ee ma\u0165 kvalitn\u00fd n\u00e1pad, sk\u00fasen\u00fd t\u00edm aj dostato\u010dn\u00fd rozpo\u010det a napriek tomu vytvori\u0165 slu\u017ebu, ktor\u00fa \u013eudia pou\u017e\u00edvaj\u00fa inak, ne\u017e sa o\u010dak\u00e1valo. \u010casto ch\u00fdba d\u00f4sledn\u00e9 porozumenie situ\u00e1cii pou\u017e\u00edvate\u013ea, cel\u00e9mu priebehu jeho sk\u00fasenosti a prev\u00e1dzkov\u00fdm podmienkam, ktor\u00e9 slu\u017ebu umo\u017e\u0148uj\u00fa alebo obmedzuj\u00fa.<\/p>

Design thinking pom\u00e1ha sk\u00fama\u0165 potreby a premie\u0148a\u0165 zistenia na overite\u013en\u00e9 n\u00e1vrhy. Service design roz\u0161iruje poh\u013ead na kontaktn\u00e9 body, procesy na pozad\u00ed, d\u00e1ta, technol\u00f3gie, roly a pravidl\u00e1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u013dudia a ich re\u00e1lna situ\u00e1cia<\/h3>

\u010co \u010dlovek potrebuje urobi\u0165, v akom kontexte sa rozhoduje a kde vznik\u00e1 neistota, n\u00e1maha alebo ned\u00f4vera.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Probl\u00e9m a jeho skuto\u010dn\u00e1 pr\u00ed\u010dina<\/h3>

V\u00fdskum odde\u013euje intern\u00e9 domnienky od potrieb, ktor\u00e9 sa opakovane prejavuj\u00fa v realite pou\u017e\u00edvate\u013eov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sk\u00fasenos\u0165 naprie\u010d celou cestou<\/h3>

Pou\u017e\u00edvate\u013e vn\u00edma jeden priebeh od prv\u00e9ho kontaktu cez vyu\u017eitie slu\u017eby a\u017e po podporu alebo ukon\u010denie vz\u0165ahu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Kontaktn\u00e9 body a komunik\u00e1cia<\/h3>

Web, telefon\u00e1t, formul\u00e1r, osobn\u00e9 stretnutie, produkt, fakt\u00fara aj podpora vytv\u00e1raj\u00fa spolo\u010dn\u00fa sk\u00fasenos\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Procesy, roly a technol\u00f3gie<\/h3>

Frontstage a backstage musia by\u0165 navrhnut\u00e9 ako jeden syst\u00e9m, ktor\u00fd dok\u00e1\u017ee slu\u017ebu spo\u013eahlivo poskytova\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Realizovate\u013enos\u0165 a udr\u017eate\u013en\u00fd dopad<\/h3>

N\u00e1vrh mus\u00ed re\u0161pektova\u0165 kapacity, n\u00e1klady, rizik\u00e1, regul\u00e1ciu, obchodn\u00fd model aj dlhodob\u00fd dopad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Pre koho a kedy je slu\u017eba vhodn\u00e1<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ke\u010f potrebujete overi\u0165 potrebu sk\u00f4r, ne\u017e investujete do hotov\u00e9ho rie\u0161enia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Slu\u017eba je vhodn\u00e1 pre firmy, verejn\u00e9 a neziskov\u00e9 organiz\u00e1cie, produktov\u00e9 t\u00edmy, vlastn\u00edkov slu\u017eieb, HR, marketing, obchod aj transforma\u010dn\u00e9 t\u00edmy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOveri\u0165 vhodn\u00fd form\u00e1t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Nov\u00fd produkt alebo slu\u017eba <\/h3>\n \t\t \t

Overenie cie\u013eovej skupiny, potreby, hodnoty a k\u013e\u00fa\u010dov\u00fdch predpokladov pred \u010fal\u0161\u00edm v\u00fdvojom<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti <\/h3>\n \t\t \t

Odhalenie nejasnost\u00ed, opakovan\u00fdch krokov, rozdielnej kvality kontaktov a komplikovan\u00fdch prechodov medzi kan\u00e1lmi<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Digitaliz\u00e1cia kontaktn\u00e9ho bodu <\/h3>\n \t\t \t

Presun alebo zmena \u010dasti slu\u017eby so zachovan\u00edm zrozumite\u013enosti, dostupnosti a kontinuity celej sk\u00fasenosti<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Intern\u00e1 slu\u017eba pre zamestnancov <\/h3>\n \t\t \t

Redesign HR, IT, finan\u010dnej alebo inej podpornej slu\u017eby pod\u013ea potrieb intern\u00fdch pou\u017e\u00edvate\u013eov<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Komplexn\u00e1 slu\u017eba s viacer\u00fdmi vlastn\u00edkmi <\/h3>\n \t\t \t

Spolo\u010dn\u00fd obraz cesty, rol\u00ed, z\u00e1vislost\u00ed a zodpovednost\u00ed naprie\u010d oddeleniami, dod\u00e1vate\u013emi alebo in\u0161tit\u00faciami<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Inova\u010dn\u00fd alebo transforma\u010dn\u00fd z\u00e1mer <\/h3>\n \t\t \t

Porovnanie mo\u017enost\u00ed cez potreby pou\u017e\u00edvate\u013eov, uskuto\u010dnite\u013enos\u0165, dopad a schopnos\u0165 organiz\u00e1cie rie\u0161enie zavies\u0165<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Hodnota a mo\u017en\u00fd posun<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Od intern\u00fdch predst\u00e1v k rie\u0161eniu, ktor\u00e9 mo\u017eno uk\u00e1za\u0165, overi\u0165 a zlep\u0161i\u0165<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Design thinking a service design nezaru\u010duj\u00fa, \u017ee ka\u017ed\u00fd n\u00e1pad uspeje. Pom\u00e1haj\u00fa v\u0161ak zni\u017eova\u0165 neistotu sk\u00f4r, ne\u017e sa investuje do \u00fapln\u00e9ho v\u00fdvoja alebo rozsiahlej zmeny<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 v\u0161etky slu\u017eby<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Presnej\u0161ie porozumenie potreb\u00e1m<\/h3>

Rozhodovanie sa m\u00f4\u017ee oprie\u0165 o pozorovania, rozhovory, d\u00e1ta a opakuj\u00face sa vzorce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Spolo\u010dn\u00fd obraz z\u00e1kazn\u00edckej cesty<\/h3>

T\u00edmy uvidia sk\u00fasenos\u0165 ako celok a rozpoznaj\u00fa miesta hodnoty, neistoty a zbyto\u010dn\u00e9ho preru\u0161enia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lep\u0161ie zameran\u00e9 inov\u00e1cie<\/h3>

N\u00e1pady sa via\u017eu na konkr\u00e9tne potreby a situ\u00e1cie namiesto intern\u00e9ho nad\u0161enia bez d\u00f4kazu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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R\u00fdchlej\u0161ie u\u010denie s men\u0161\u00edm rizikom<\/h3>

Prototyp umo\u017en\u00ed overi\u0165 k\u013e\u00fa\u010dov\u00e9 predpoklady e\u0161te pred n\u00e1kladnou implement\u00e1ciou.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Prepojenie sk\u00fasenosti a prev\u00e1dzky<\/h3>

Service blueprint uk\u00e1\u017ee, \u010do sa mus\u00ed dia\u0165 v procesoch, technol\u00f3gi\u00e1ch a rol\u00e1ch na pozad\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Zrozumite\u013enej\u0161ie rozhodnutie<\/h3>

V\u00fdsledkom m\u00f4\u017ee by\u0165 pokra\u010dovanie, \u00faprava konceptu, doplnenie v\u00fdskumu alebo zastavenie slabo podlo\u017een\u00e9ho z\u00e1meru.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Mo\u017en\u00e9 odborn\u00e9 v\u00fdstupy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V\u00fdstupy zachyt\u00e1vaj\u00fa potreby, podobu slu\u017eby aj podmienky jej realiz\u00e1cie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Men\u0161ie zadanie m\u00f4\u017ee prinies\u0165 jednu mapu a overen\u00fd koncept; rozsiahlej\u0161\u00ed projekt m\u00f4\u017ee prep\u00e1ja\u0165 v\u00fdskum, prototypy, blueprint a implementa\u010dn\u00fa roadmapu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n V\u00fdskumn\u00fd pl\u00e1n a synt\u00e9za zisten\u00ed <\/h3>\n \t\t \t

Ot\u00e1zky, skupiny \u00fa\u010dastn\u00edkov, zdroje a zhrnutie opakuj\u00facich sa potrieb, bari\u00e9r a pr\u00edle\u017eitost\u00ed<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Profily potrieb a situ\u00e1ci\u00ed <\/h3>\n \t\t \t

Pracovn\u00e9 segmenty alebo scen\u00e1re zalo\u017een\u00e9 na zisteniach, nie na neur\u010ditej priemernej osobe<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Customer journey mapa <\/h3>\n \t\t \t

F\u00e1zy sk\u00fasenosti, ciele, kontaktn\u00e9 body, ot\u00e1zky, bari\u00e9ry a pr\u00edle\u017eitosti na zlep\u0161enie<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Service blueprint <\/h3>\n \t\t \t

Prepojenie vidite\u013enej sk\u00fasenosti s rolami, syst\u00e9mami, d\u00e1tami, pravidlami a procesmi na pozad\u00ed<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Koncepty a prototypy slu\u017eby <\/h3>\n \t\t \t

Zjednodu\u0161en\u00e9 modely bud\u00facej sk\u00fasenosti, procesu, komunik\u00e1cie alebo kontaktn\u00e9ho bodu<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Testovanie a implementa\u010dn\u00e1 roadmapa <\/h3>\n \t\t \t

Zistenia, odpor\u00fa\u010dan\u00e9 \u00fapravy, priority, vlastn\u00edci, otvoren\u00e9 ot\u00e1zky a \u010fal\u0161\u00ed postup<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Ako spolupr\u00e1ca prebieha<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Od ot\u00e1zky a v\u00fdskumu k overen\u00e9mu konceptu a realistick\u00e9mu pokra\u010dovaniu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nie ka\u017ed\u00e9 zadanie potrebuje v\u0161etky f\u00e1zy v rovnakej h\u013abke. Rozsah prisp\u00f4sob\u00edme v\u00fdznamu procesu, dostupn\u00fdm podkladom a rozhodnutiam, ktor\u00e9 maj\u00fa na v\u00fdstup nadviaza\u0165<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 1. \u00davodn\u00fd rozhovor do 30 min\u00fat <\/h3>\n \t\t \t

Bezplatne z\u00edskame z\u00e1kladn\u00e9 inform\u00e1cie. Pri tomto rozhovore nevznik\u00e1 odborn\u00e1 anal\u00fdza, odpor\u00fa\u010danie ani p\u00edsomn\u00fd v\u00fdstup<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 2. Vymedzenie v\u00fdzvy <\/h3>\n \t\t \t

Spresn\u00edme pou\u017e\u00edvate\u013eov, neist\u00e9 predpoklady, rozsah a rozhodnutie, ktor\u00e9 m\u00e1 by\u0165 lep\u0161ie podlo\u017een\u00e9<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 3. V\u00fdskum pou\u017e\u00edvate\u013eov a kontextu <\/h3>\n \t\t \t

Pracujeme s rozhovormi, pozorovan\u00edm, d\u00e1tami, sp\u00e4tnou v\u00e4zbou a dostupn\u00fdmi procesn\u00fdmi podkladmi<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 4. Synt\u00e9za a mapovanie cesty <\/h3>\n \t\t \t

Zistenia usporiadame do potrieb, bari\u00e9r, vzorcov a pr\u00edle\u017eitost\u00ed s rozhodovac\u00edm v\u00fdznamom<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 5. Co-creation, prototyp a testovanie <\/h3>\n \t\t \t

Vytvor\u00edme mo\u017enosti, priprav\u00edme primeran\u00e9 prototypy a over\u00edme ich s relevantn\u00fdmi \u013eu\u010fmi<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n 6. Blueprint a cesta k realiz\u00e1cii <\/h3>\n \t\t \t

Dopln\u00edme procesy, roly, syst\u00e9my, rizik\u00e1, priority a odpor\u00fa\u010dan\u00fd \u010fal\u0161\u00ed postup<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 Z \u010doho konkr\u00e9tne slu\u017eba pozost\u00e1va<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Moduly slu\u017eby sa skladaj\u00fa pod\u013ea miery neistoty, rozsahu slu\u017eby a f\u00e1zy rozvoja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nie ka\u017ed\u00fd projekt potrebuje cel\u00fd metodick\u00fd cyklus. Moduly sa skladaj\u00fa tak, aby ka\u017ed\u00e1 \u010dinnos\u0165 pom\u00e1hala zodpoveda\u0165 re\u00e1lnu rozhodovaciu ot\u00e1zku<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Vymedzenie dizajnovej v\u00fdzvy<\/h3>

Ur\u010duje probl\u00e9m, pou\u017e\u00edvate\u013eov, neistoty a rozhodnutie, ktor\u00e9 m\u00e1 projekt podpori\u0165.<\/p>

Obsahuje:<\/strong>\u00a0cie\u013e, rozsah, predpoklady, obmedzenia, krit\u00e9ri\u00e1 \u00faspechu a mand\u00e1t.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. V\u00fdskum pou\u017e\u00edvate\u013eov<\/h3>

Prin\u00e1\u0161a poznanie \u013eud\u00ed, ich situ\u00e1ci\u00ed a podmienok pou\u017e\u00edvania alebo poskytovania slu\u017eby.<\/p>

Obsahuje:<\/strong>\u00a0rozhovory, pozorovanie, sp\u00e4tn\u00fa v\u00e4zbu, v\u00fdskumn\u00e9 ot\u00e1zky a zber podnetov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3. Synt\u00e9za potrieb<\/h3>

Premie\u0148a jednotliv\u00e9 zistenia na vzorce, bari\u00e9ry a oblasti pr\u00edle\u017eitost\u00ed.<\/p>

Obsahuje:<\/strong>\u00a0triedenie, pracovn\u00e9 segmenty, hypot\u00e9zy a formulovanie probl\u00e9mu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Customer journey mapping<\/h3>

Zobrazuje sk\u00fasenos\u0165 v \u010dase a odha\u013euje s\u00favislosti medzi kontaktmi a v\u00fdsledkom.<\/p>

Obsahuje:<\/strong>\u00a0f\u00e1zy, ciele, kroky, kontaktn\u00e9 body, bari\u00e9ry a momenty pravdy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5. Service blueprint<\/h3>

Prep\u00e1ja vidite\u013en\u00fa sk\u00fasenos\u0165 so v\u0161etk\u00fdm, \u010do mus\u00ed organiz\u00e1cia zabezpe\u010di\u0165 na pozad\u00ed.<\/p>

Obsahuje:<\/strong>\u00a0frontstage, backstage, procesy, roly, syst\u00e9my, d\u00e1ta a z\u00e1vislosti.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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6. Co-creation a koncepty<\/h3>

Prep\u00e1ja pou\u017e\u00edvate\u013esk\u00e9, odborn\u00e9, prev\u00e1dzkov\u00e9 a rozhodovacie poh\u013eady.<\/p>

Obsahuje:<\/strong>\u00a0workshopy, generovanie mo\u017enost\u00ed, krit\u00e9ri\u00e1 a v\u00fdber konceptov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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7. Prototypovanie a testovanie<\/h3>

Umo\u017e\u0148uje uk\u00e1za\u0165 bud\u00facu slu\u017ebu sk\u00f4r, ne\u017e je \u00faplne vybudovan\u00e1.<\/p>

Obsahuje:<\/strong>\u00a0storyboard, model, scen\u00e1r, testovac\u00ed pl\u00e1n, pozorovanie a iter\u00e1ciu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8. Implementa\u010dn\u00fd r\u00e1mec<\/h3>

Pren\u00e1\u0161a overen\u00fd koncept do prior\u00edt, vlastn\u00edkov a postupn\u00fdch krokov realiz\u00e1cie.<\/p>

Obsahuje:<\/strong>\u00a0roadmapu, pilot, kapacity, rizik\u00e1, z\u00e1vislosti a metriky.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2014 \u010co ovplyv\u0148uje cenu tejto konkr\u00e9tnej slu\u017eby<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cena vych\u00e1dza z rozsahu v\u00fdskumu, zlo\u017eitosti slu\u017eby a h\u013abky overovania<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00davodn\u00fd rozhovor<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sl\u00fa\u017ei na z\u00edskanie z\u00e1kladn\u00fdch inform\u00e1ci\u00ed a overenie vhodnej formy spolupr\u00e1ce. Odborn\u00e1 anal\u00fdza, odpor\u00fa\u010danie ani p\u00edsomn\u00fd v\u00fdstup pri \u0148om nevznikaj\u00fa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Minim\u00e1lny platen\u00fd rozsah<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Konkr\u00e9tny rozsah m\u00f4\u017ee tvori\u0165 procesn\u00e1 konzult\u00e1cia, \u0161t\u00fadium podkladov, diagnostick\u00fd blok, pracovn\u00fd workshop alebo prv\u00fd dohodnut\u00fd v\u00fdstup.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Konkr\u00e9tnu cenu potvrd\u00edme a\u017e po spresnen\u00ed cie\u013ea, rozsahu, v\u00fdstupov a podmienok realiz\u00e1cie. Pr\u00e1ca nad dohodnut\u00fd r\u00e1mec sa vykon\u00e1va a\u017e po predch\u00e1dzaj\u00facom ods\u00fahlasen\u00ed.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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  1. Rozhodovacia ot\u00e1zka a f\u00e1za projektu.<\/li>
  2. Po\u010det cie\u013eov\u00fdch skup\u00edn a segmentov.<\/li>
  3. Dostupnos\u0165 pou\u017e\u00edvate\u013eov a zainteresovan\u00fdch str\u00e1n.<\/li>
  4. Rozsah a forma v\u00fdskumu.<\/li>
  5. Zlo\u017eitos\u0165 z\u00e1kazn\u00edckej cesty.<\/li>
  6. H\u013abka service blueprintu.<\/li>
  7. Po\u010det a n\u00e1ro\u010dnos\u0165 workshopov.<\/li>
  8. \u00darove\u0148 pripravovan\u00e9ho prototypu.<\/li>
  9. Po\u010det testovac\u00edch cyklov a iter\u00e1ci\u00ed.<\/li>
  10. Rozsah v\u00fdstupov, term\u00edn, jazyk, cestovanie a schv\u00e1len\u00e9 extern\u00e9 n\u00e1klady.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 cel\u00fd cenn\u00edk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \u2014 Pravideln\u00e1 mesa\u010dn\u00e1 podpora<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Kontinuita pom\u00e1ha dr\u017ea\u0165 potreby pou\u017e\u00edvate\u013eov aj pri postupnom rozvoji slu\u017eby<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Mesa\u010dn\u00e1 podpora m\u00f4\u017ee vytvori\u0165 pravideln\u00fd rytmus v\u00fdskumu, design review a rozhodovania, aby sa p\u00f4vodn\u00fd z\u00e1mer nestratil po\u010das realiz\u00e1cie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n Reflexia vedenia t\u00edmu <\/h3>\n \t\t \t

    Pravideln\u00fd rozhovor o tom, \u010do sa v t\u00edme men\u00ed, kde vznikaj\u00fa nov\u00e9 rizik\u00e1 a ak\u00fd z\u00e1sah je primeran\u00fd<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n Review t\u00edmov\u00fdch doh\u00f4d <\/h3>\n \t\t \t

    Kontrola, \u010di dohodnut\u00e9 pravidl\u00e1 zost\u00e1vaj\u00fa pou\u017e\u00edvan\u00e9, zrozumite\u013en\u00e9 a f\u00e9rov\u00e9<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n Pr\u00edprava d\u00f4le\u017eit\u00fdch t\u00edmov\u00fdch stretnut\u00ed <\/h3>\n \t\t \t

    Konzult\u00e1cia cie\u013ea, \u0161trukt\u00fary, ot\u00e1zok a riz\u00edk pred poradou, workshopom alebo rozhodovac\u00edm stretnut\u00edm<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n Odborn\u00e9 zrkadlo pri n\u00e1ro\u010dnej situ\u00e1cii <\/h3>\n \t\t \t

    Vecn\u00e1 reflexia komunika\u010dn\u00e9ho probl\u00e9mu, konfliktu, zmeny rol\u00ed alebo rozhodnutia bez preberania zodpovednosti za vedenie t\u00edmu<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \u2014 Rast\u00faca odborn\u00e1 kni\u017enica<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Rast\u00faca odborn\u00e1 kni\u017enica pre v\u00fdskum, mapovanie a navrhovanie slu\u017eieb<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Kni\u017enica Pepax sa buduje ako rast\u00faca odborn\u00e1 znalostn\u00e1 b\u00e1za. Pon\u00faka obsahov\u00e9 vrstvy pre samostatn\u00e9 \u0161t\u00fadium a profesion\u00e1lnu pr\u00e1cu; nenahr\u00e1dza individu\u00e1lnu konzult\u00e1ciu ani spracovanie konkr\u00e9tneho klientsk\u00e9ho zadania<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n L2 - H\u013abkov\u00e1 praktick\u00e1 vrstva <\/h3>\n \t\t \t

    Pre \u010dloveka, ktor\u00fd chce t\u00e9mu osobn\u00e9ho rozvoja sprac\u00fava\u0165 aj medzi stretnutiami alebo samostatne.\n

    \n- h\u013abkov\u00e9 texty o hodnot\u00e1ch, rozhodovan\u00ed, hraniciach a kari\u00e9rnych prechodoch,\n
    \n- praktick\u00e9 metodick\u00e9 listy a reflexn\u00e9 ot\u00e1zky,\n
    \n- pr\u00edpadov\u00e9 scen\u00e1re a pracovn\u00e9 n\u00e1vody,\n
    \n- materi\u00e1ly na samostatn\u00e9 \u0161t\u00fadium a priebe\u017en\u00e9 vyhodnocovanie.\n

    \nPre\u010do sa m\u00f4\u017ee oplati\u0165:<\/b> pom\u00e1ha udr\u017ea\u0165 kontakt s t\u00e9mou vlastn\u00fdm tempom a pripravenej\u0161ie vstupova\u0165 do \u010fal\u0161\u00edch rozhodnut\u00ed.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n L3 - Profesion\u00e1lna vrstva <\/h3>\n \t\t \t

    Pre profesion\u00e1lov, ktor\u00ed s t\u00e9mami rozvoja, rozhodovania alebo kou\u010dovacieho rozhovoru pracuj\u00fa opakovane.\n

    \n- metodiky a rozhodovacie r\u00e1mce,\n
    \n- \u0161abl\u00f3ny kou\u010dovacieho cie\u013ea a pracovn\u00e9ho kontraktu,\n
    \n- checklisty priebe\u017en\u00e9ho a z\u00e1vere\u010dn\u00e9ho vyhodnotenia,\n
    \n- pracovn\u00e9 ot\u00e1zky, etick\u00e9 hranice a r\u00e1mce bezpe\u010dnej pr\u00e1ce.\n

    \nPre\u010do sa m\u00f4\u017ee oplati\u0165: <\/b>zni\u017euje potrebu zaka\u017ed\u00fdm budova\u0165 pracovn\u00fa \u0161trukt\u00faru od za\u010diatku a podporuje konzistentn\u00fa profesion\u00e1lnu prax.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    L2 ani L3 nezah\u0155\u0148aj\u00fa individu\u00e1lne konzult\u00e1cie, posudzovanie konkr\u00e9tneho dokumentu, osobn\u00e9 odpor\u00fa\u010dania, workshop, kou\u010ding, mentoring ani pr\u00e1cu na konkr\u00e9tnom zadan\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 cenov\u00fd r\u00e1mec<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \u2014 Jasn\u00e9 hranice<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Jasn\u00e9 hranice chr\u00e1nia kvalitu v\u00fdskumu aj zodpovednos\u0165 za rozhodnutie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Jasn\u00e9 hranice pom\u00e1haj\u00fa nastavi\u0165 realistick\u00e9 o\u010dak\u00e1vania a chr\u00e1ni\u0165 pou\u017eite\u013enos\u0165 v\u00fdsledku<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n Slu\u017eba nenahr\u00e1dza mana\u017e\u00e9rsku zodpovednos\u0165 <\/h3>\n \t\t \t

    Pom\u00e1hame vytvori\u0165 podklady, r\u00e1mec a podporu, no vlastn\u00edctvo procesu a rozhodnutia o jeho fungovan\u00ed zost\u00e1vaj\u00fa v organiz\u00e1cii<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n V\u00fdsledok nevznik\u00e1 iba nakreslen\u00edm diagramu <\/h3>\n \t\t \t

    Procesn\u00e1 mapa je u\u017eito\u010dn\u00e1 vtedy, ke\u010f jej \u013eudia rozumej\u00fa, s\u00fa jasn\u00e9 roly a n\u00e1vrh nadv\u00e4zuje na re\u00e1lne rozhodovanie, d\u00e1ta a syst\u00e9my<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n Pr\u00ednos nemo\u017eno poctivo garantova\u0165 bez zavedenia <\/h3>\n \t\t \t

    \u010cas, kvalita alebo n\u00e1klady sa m\u00f4\u017eu zlep\u0161i\u0165 a\u017e v\u010faka rozhodnutiam, implement\u00e1cii a priebe\u017en\u00e9mu riadeniu na strane klienta<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n Kvalitn\u00e1 anal\u00fdza potrebuje pr\u00edstup k realite <\/h3>\n \t\t \t

    Spolupr\u00e1ca vy\u017eaduje primeran\u00fa dostupnos\u0165 \u013eud\u00ed, dokumentov, d\u00e1t a ochotu otvorene pomenova\u0165 rozdiel medzi form\u00e1lnym postupom a praxou<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 cenov\u00fd r\u00e1mec<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \u2014 Odborn\u00e9 z\u00e1zemie<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Medziodborov\u00fd poh\u013ead prep\u00e1ja pou\u017e\u00edvate\u013ea, proces, technol\u00f3giu a rozhodovanie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Design thinking a service design potrebuj\u00fa viac ne\u017e tvoriv\u00fd workshop. Pepax prep\u00e1ja pr\u00e1cu s \u013eu\u010fmi, business anal\u00fdzu, procesn\u00e9 myslenie, facilit\u00e1ciu, strat\u00e9giu, komunik\u00e1ciu a sk\u00fasenos\u0165 s digit\u00e1lnymi a organiza\u010dn\u00fdmi zmenami.<\/p>

    \u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Business a procesn\u00e1 anal\u00fdza<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Pomenovanie \u00fa\u010delu, hran\u00edc, pr\u00ed\u010din, po\u017eiadaviek a v\u00e4zieb medzi procesmi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Roly a organiza\u010dn\u00fd kontext<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Porozumenie zodpovednosti, spolupr\u00e1ci, rozhodovac\u00edm pr\u00e1vomociam a re\u00e1lnej kapacite \u013eud\u00ed<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    D\u00e1ta, KPI a technol\u00f3gie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Prepojenie merania, informa\u010dn\u00fdch potrieb a syst\u00e9movej podpory s cie\u013eov\u00fdm sp\u00f4sobom pr\u00e1ce<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Zmena a adopcia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Pr\u00e1ca s komunik\u00e1ciou, sp\u00e4tnou v\u00e4zbou a podmienkami, ktor\u00e9 umo\u017e\u0148uj\u00fa pou\u017e\u00edva\u0165 nov\u00fd proces v praxi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Strategick\u00fd a z\u00e1kazn\u00edcky dopad<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Posudzovanie procesu pod\u013ea hodnoty, ktor\u00fa prin\u00e1\u0161a organiz\u00e1cii a jej intern\u00fdm alebo extern\u00fdm z\u00e1kazn\u00edkom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPozrie\u0165 odbornos\u0165 spolo\u010dnosti<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Odborn\u00edk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \u2014 S\u00favisiace cesty<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    S\u00favisiace slu\u017eby a \u010fal\u0161ie mo\u017enosti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n \n\n
    \n
    \n
    \n \"\" <\/div>\n <\/div>\n
    \n

    \n Coaching and mentoring <\/h3>\n \t\t \t

    Preh\u013ead slu\u017eieb zalo\u017een\u00fdch na individu\u00e1lnom alebo firemnom rozvoji cez vz\u0165ah.<\/p>\n

    \n
    \n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n \n\n
    \n
    \n
    \n \"\" <\/div>\n <\/div>\n
    \n

    \n Corporate mentoring <\/h3>\n \t\t \t

    Sk\u00fasenostn\u00e9 vedenie a akt\u00edvny prenos know-how do firmy.<\/p>\n

    \n
    \n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n \n\n
    \n
    \n
    \n \"\" <\/div>\n <\/div>\n
    \n

    \n Strategick\u00e9 poradenstvo <\/h3>\n \t\t \t

    Partner pre rozhodovanie vrcholov\u00e9ho mana\u017ementu, ke\u010f je potrebn\u00fd aj odborn\u00fd vstup.<\/p>\n

    \n
    \n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n \n\n
    \n
    \n
    \n \"\" <\/div>\n <\/div>\n
    \n

    \n Consultation <\/h3>\n \t\t \t

    \u00davodn\u00fd rozhovor pom\u00f4\u017ee overi\u0165, \u010di je pre va\u0161u situ\u00e1ciu vhodn\u00fd kou\u010ding, mentoring alebo in\u00e1 forma spolupr\u00e1ce.<\/p>\n

    \n
    \n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n \n\n
    \n
    \n
    \n \"\" <\/div>\n <\/div>\n
    \n

    \n Price list <\/h3>\n \t\t \t

    Vysvetlenie cenov\u00fdch hlad\u00edn jednorazov\u00fdch slu\u017eieb, mesa\u010dnej podpory a pr\u00edstupu do kni\u017enice.<\/p>\n

    \n
    \n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n \n\n
    \n
    \n
    \n \"\" <\/div>\n <\/div>\n
    \n

    \n Odbornos\u0165 spolo\u010dnosti <\/h3>\n \t\t \t

    Sp\u00f4sob, ak\u00fdm Pepax prep\u00e1ja \u013eudsk\u00e9 porozumenie, \u0161trukt\u00faru, komunik\u00e1ciu a praktick\u00e9 rozhodovanie.<\/p>\n

    \n
    \n \n <\/path><\/svg> <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \u2014 Naj\u010dastej\u0161ie ot\u00e1zky<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    \u010cast\u00e9 ot\u00e1zky k design thinkingu a service designu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t
    \n
    \n\n \n
    \n
    \n \n \n Ak\u00fd je rozdiel medzi design thinkingom a service designom?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Design thinking je sp\u00f4sob sk\u00famania probl\u00e9mov a tvorby rie\u0161en\u00ed zameran\u00fd na \u013eud\u00ed, u\u010denie a experimentovanie. Service design sa s\u00fastre\u010fuje na cel\u00fa architekt\u00faru slu\u017eby vr\u00e1tane kontaktn\u00fdch bodov, procesov, rol\u00ed, d\u00e1t a technol\u00f3gi\u00ed na pozad\u00ed.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n Je slu\u017eba vhodn\u00e1 iba pri tvorbe novej slu\u017eby?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Nie. M\u00f4\u017ee sa pou\u017ei\u0165 pri zlep\u0161ovan\u00ed existuj\u00facej sk\u00fasenosti, digitaliz\u00e1cii, prep\u00e1jan\u00ed kan\u00e1lov, redesignovan\u00ed internej slu\u017eby alebo pri overovan\u00ed inova\u010dn\u00e9ho z\u00e1meru.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n Ako dlho spolupr\u00e1ca trv\u00e1?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Krat\u0161\u00ed blok m\u00f4\u017ee by\u0165 samostatnou konzult\u00e1ciou alebo workshopom. V\u00fdskumn\u00fd a service design cyklus m\u00f4\u017ee trva\u0165 nieko\u013eko t\u00fd\u017ed\u0148ov alebo viac et\u00e1p pod\u013ea dostupnosti pou\u017e\u00edvate\u013eov, po\u010dtu testovan\u00ed a h\u013abky v\u00fdstupov.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n Mus\u00edme ma\u0165 pr\u00edstup k z\u00e1kazn\u00edkom alebo pou\u017e\u00edvate\u013eom?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Pri slu\u017ebe zameranej na skuto\u010dn\u00e9 potreby je pr\u00edstup k relevantn\u00fdm \u013eu\u010fom d\u00f4le\u017eit\u00fd. Ak priamy v\u00fdskum nie je mo\u017en\u00fd, limity pou\u017eit\u00fdch zdrojov sa pomenuj\u00fa otvorene.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n \u010co m\u00f4\u017ee by\u0165 v\u00fdsledkom spolupr\u00e1ce?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    V\u00fdskumn\u00e1 synt\u00e9za, customer journey, service blueprint, definovan\u00e9 pr\u00edle\u017eitosti, prototyp, z\u00e1znam testovania, rozhodovac\u00ed podklad alebo implementa\u010dn\u00e1 roadmapa.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n Ako r\u00fdchlo viete reagova\u0165 a je slu\u017eba dostupn\u00e1 nepretr\u017eite?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Reak\u010dn\u00fd re\u017eim z\u00e1vis\u00ed od kapacity a dohody. Be\u017en\u00e1 slu\u017eba neznamen\u00e1 automatick\u00fa nepretr\u017eit\u00fa pohotovos\u0165. Prioritn\u00fd alebo pohotovostn\u00fd re\u017eim mus\u00ed by\u0165 osobitne dohodnut\u00fd.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n Ak\u00fd je rozdiel medzi \u00favodn\u00fdm rozhovorom a platenou slu\u017ebou?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    \u00davodn\u00fd rozhovor trv\u00e1 najviac 30 min\u00fat a sl\u00fa\u017ei iba na z\u00e1kladn\u00e9 pochopenie situ\u00e1cie. Nevznik\u00e1 pri \u0148om n\u00e1vrh hodn\u00f4t ani odborn\u00fd v\u00fdstup. Platen\u00e1 slu\u017eba zah\u0155\u0148a pr\u00edpravu, facilit\u00e1ciu, synt\u00e9zu a dohodnut\u00e9 materi\u00e1ly.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n \u010co znamen\u00e1 minim\u00e1lny platen\u00fd rozsah od 290 \u20ac?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Najmen\u0161\u00ed odborn\u00fd blok, pri ktorom u\u017e vznik\u00e1 dohodnut\u00e1 pr\u00e1ca alebo v\u00fdstup. \u0160ir\u0161\u00ed program sa nacen\u00ed pod\u013ea rozsahu.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n Ako s\u00favis\u00ed mesa\u010dn\u00e1 podpora a kni\u017enica L2\/L3 so slu\u017ebou?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Mesa\u010dn\u00e1 podpora pom\u00e1ha program pou\u017e\u00edva\u0165 a zlep\u0161ova\u0165. L2\/L3 prin\u00e1\u0161aj\u00fa podklady na samostatn\u00fa pr\u00e1cu, nie individu\u00e1lnu implement\u00e1ciu.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Za\u010dnime ot\u00e1zkou, ktor\u00fa m\u00e1 nov\u00fd alebo existuj\u00faci n\u00e1vrh skuto\u010dne zodpoveda\u0165<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    \u00davodn\u00fd rozhovor trv\u00e1 najviac 30 min\u00fat, je bezplatn\u00fd a sl\u00fa\u017ei na z\u00edskanie z\u00e1kladn\u00fdch inform\u00e1ci\u00ed. Nevznik\u00e1 pri \u0148om odborn\u00fd v\u00fdstup. Po rozhovore bude jasnej\u0161ie, \u010di d\u00e1va zmysel men\u0161\u00ed diagnostick\u00fd blok, ucelen\u00e1 procesn\u00e1 anal\u00fdza alebo viacf\u00e1zov\u00e1 spolupr\u00e1ca<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDohodn\u00fa\u0165 \u00favodn\u00fd rozhovor<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    \u2014 Udr\u017eate\u013enos\u0165, ESG a \u0161peci\u00e1lne oblasti Design thinking a service […]<\/p>\n","protected":false},"author":1,"featured_media":18646,"parent":16444,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"pmpro_default_level":"","footnotes":""},"tags":[77,60,30,35,26],"class_list":["post-16530","page","type-page","status-publish","has-post-thumbnail","hentry","tag-design-thinking","tag-inovacie","tag-pre-firmy","tag-procesy","tag-workshopy","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/comments?post=16530"}],"version-history":[{"count":16,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16530\/revisions"}],"predecessor-version":[{"id":18661,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16530\/revisions\/18661"}],"up":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/16444"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/media\/18646"}],"wp:attachment":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/media?parent=16530"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/tags?post=16530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}