{"id":21087,"date":"2026-09-07T14:07:39","date_gmt":"2026-09-07T12:07:39","guid":{"rendered":"https:\/\/pepax.sk\/?page_id=21087"},"modified":"2026-09-07T14:07:39","modified_gmt":"2026-09-07T12:07:39","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/pepax.sk\/en\/reklamacny-poriadok\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<style id=\"pepax-complaints-page-style\">\n.pepax-complaints-page{\n  width:100%;\n  max-width:1100px;\n  margin:0 auto;\n  padding:34px 0 72px;\n  color:var(--pepax-text);\n  font-size:17px;\n  line-height:1.72;\n}\n.pepax-complaints-page *{box-sizing:border-box}\n.pepax-complaints-page p{\n  width:100%;\n  max-width:none;\n  margin:0 0 20px;\n  padding:0;\n}\n.pepax-complaints-page .pepax-complaints-updated{\n  margin-bottom:12px;\n  color:var(--pepax-text);\n  font-size:15px;\n}\n.pepax-complaints-page .pepax-complaints-intro{\n  margin-bottom:34px;\n  font-size:18px;\n  line-height:1.7;\n  color:var(--pepax-ink);\n}\n.pepax-complaints-page h2{\n  margin:46px 0 18px;\n  padding-top:28px;\n  border-top:1px solid var(--pepax-divider-dark);\n  color:var(--pepax-pine);\n  font-size:32px;\n  line-height:1.2;\n  font-weight:700;\n  letter-spacing:-0.02em;\n}\n.pepax-complaints-page h2:first-of-type{\n  margin-top:0;\n  padding-top:0;\n  border-top:0;\n}\n.pepax-complaints-page h3{\n  margin:28px 0 10px;\n  color:var(--pepax-pine);\n  font-size:21px;\n  line-height:1.3;\n  font-weight:700;\n}\n.pepax-complaints-page ul,\n.pepax-complaints-page ol{\n  margin:0 0 24px;\n  padding-left:1.45rem;\n}\n.pepax-complaints-page li{margin:6px 0;padding-left:3px}\n.pepax-complaints-page li::marker{color:var(--pepax-petrol)}\n.pepax-complaints-page a{\n  color:var(--pepax-petrol);\n  text-decoration:underline;\n  text-underline-offset:3px;\n}\n.pepax-complaints-page a:hover{color:var(--pepax-petrol-dark)}\n.pepax-complaints-page strong{color:var(--pepax-ink);font-weight:700}\n.pepax-complaints-page .pepax-complaints-identity,\n.pepax-complaints-page .pepax-complaints-contact{\n  margin:8px 0 24px;\n  padding:20px 22px;\n  background:var(--pepax-petrol-tint);\n  border:1px solid var(--pepax-divider);\n  border-radius:6px;\n}\n.pepax-complaints-page .pepax-complaints-final{\n  margin-top:34px;\n  padding-top:20px;\n  border-top:1px solid var(--pepax-divider-dark);\n  font-size:15px;\n}\n.pepax-complaints-page .pepax-complaints-final p{margin-bottom:5px}\n@media(max-width:767px){\n  .pepax-complaints-page{padding:22px 0 52px;font-size:16px}\n  .pepax-complaints-page .pepax-complaints-intro{font-size:17px}\n  .pepax-complaints-page h2{margin-top:38px;padding-top:24px;font-size:27px}\n  .pepax-complaints-page h3{font-size:19px}\n}\n<\/style>\n<div class=\"pepax-complaints-page\">\n<p class=\"pepax-complaints-updated\"><em>Posledn\u00e1 aktualiz\u00e1cia: 7. septembra 2026<\/em><\/p>\n<p class=\"pepax-complaints-intro\">\n<p>Cie\u013eom reklama\u010dn\u00e9ho postupu je umo\u017eni\u0165 klientovi zrozumite\u013ene pomenova\u0165 vadu alebo nes\u00falad a umo\u017eni\u0165 Pepaxu vec presk\u00fama\u0165 a primerane napravi\u0165.<\/p>\n<h2>1. Poskytovate\u013e<\/h2>\n<div class=\"pepax-complaints-identity\">\n  <strong>Pepax, s.r.o.<\/strong><br \/>\n  V\u00fd\u010dapy-Opatovce 339<br \/>\n  951 44 V\u00fd\u010dapy-Opatovce<br \/>\n  Slovensk\u00e1 republika<br \/>\n  I\u010cO: <strong>34 129 278<\/strong><br \/>\n  E-mail pre reklam\u00e1cie: <strong><a href=\"mailto:info@pepax.sk\">info@pepax.sk<\/a><\/strong><br \/>\n  Telef\u00f3n: <strong>+421 911 642 601<\/strong>\n<\/div>\n<h2>2. Na \u010do mo\u017eno reklam\u00e1ciu uplatni\u0165<\/h2>\n<p>Reklam\u00e1ciu mo\u017eno pod\u013ea povahy zmluvy uplatni\u0165 najm\u00e4 na:<\/p>\n<ul>\n<li>odborn\u00fa slu\u017ebu, ktor\u00e1 nezodpoved\u00e1 dohodnut\u00e9mu rozsahu alebo dohodnut\u00fdm vlastnostiam,<\/li>\n<li>individu\u00e1lne pripraven\u00fd odborn\u00fd v\u00fdstup,<\/li>\n<li>digit\u00e1lny obsah,<\/li>\n<li>digit\u00e1lnu slu\u017ebu a platen\u00fd pr\u00edstup do Kni\u017enice,<\/li>\n<li>nespr\u00e1vne priradenie zaplatenej \u010dlenskej \u00farovne alebo nespr\u00e1vnu expir\u00e1ciu,<\/li>\n<li>in\u00fa vadu plnenia, za ktor\u00fa Pepax pod\u013ea z\u00e1kona alebo zmluvy zodpoved\u00e1.<\/li>\n<\/ul>\n<p>Reklam\u00e1cia nie je n\u00e1strojom na spochybnenie odborn\u00e9ho n\u00e1zoru iba preto, \u017ee klient uprednost\u0148uje in\u00fa interpret\u00e1ciu, ak bol v\u00fdstup spracovan\u00fd v s\u00falade s dohodnut\u00fdm zadan\u00edm a primeranou odbornou starostlivos\u0165ou. T\u00fdm nie s\u00fa dotknut\u00e9 z\u00e1konn\u00e9 pr\u00e1va pri skuto\u010dnej vade plnenia.<\/p>\n<h2>3. Ako reklam\u00e1ciu uplatni\u0165<\/h2>\n<p>Reklam\u00e1ciu mo\u017eno uplatni\u0165 najm\u00e4:<\/p>\n<ul>\n<li>e-mailom na <strong>info@pepax.sk<\/strong>,<\/li>\n<li>p\u00edsomne na adresu s\u00eddla,<\/li>\n<li>pr\u00edpadne in\u00fdm dohodnut\u00fdm kan\u00e1lom, ktor\u00fd umo\u017e\u0148uje zachova\u0165 obsah podania.<\/li>\n<\/ul>\n<p>Odpor\u00fa\u010dame uvies\u0165:<\/p>\n<ol>\n<li>meno a kontaktn\u00fd e-mail,<\/li>\n<li>\u010d\u00edslo fakt\u00fary, objedn\u00e1vky alebo identifik\u00e1ciu zmluvy, ak existuje,<\/li>\n<li>n\u00e1zov slu\u017eby alebo \u010dlenskej \u00farovne,<\/li>\n<li>opis vady alebo nes\u00faladu,<\/li>\n<li>kedy sa vada prejavila,<\/li>\n<li>\u010do klient navrhuje ako primeran\u00e9 rie\u0161enie,<\/li>\n<li>podklady, ktor\u00e9 pom\u00e1haj\u00fa vadu preuk\u00e1za\u0165.<\/li>\n<\/ol>\n<p>Ak niektor\u00fd \u00fadaj ch\u00fdba, Pepax m\u00f4\u017ee po\u017eiada\u0165 o jeho doplnenie, ak je potrebn\u00fd na riadne pos\u00fadenie reklam\u00e1cie.<\/p>\n<h2>4. Potvrdenie prijatia<\/h2>\n<p>Prijatie reklam\u00e1cie potvrd\u00edme na trvanlivom m\u00e9diu, spravidla e-mailom. Potvrdenie m\u00f4\u017ee obsahova\u0165 identifik\u00e1ciu reklam\u00e1cie a inform\u00e1ciu o \u010fal\u0161om postupe.<\/p>\n<h2>5. Pos\u00fadenie reklam\u00e1cie<\/h2>\n<p>Reklam\u00e1ciu posudzujeme pod\u013ea:<\/p>\n<ul>\n<li>individu\u00e1lnej dohody alebo objedn\u00e1vky,<\/li>\n<li>V\u0161eobecn\u00fdch obchodn\u00fdch podmienok,<\/li>\n<li>povahy dodan\u00e9ho plnenia,<\/li>\n<li>z\u00e1konn\u00fdch po\u017eiadaviek na slu\u017ebu alebo digit\u00e1lne plnenie,<\/li>\n<li>relevantn\u00fdch podkladov a komunik\u00e1cie.<\/li>\n<\/ul>\n<p>Ak je potrebn\u00e1 s\u00fa\u010dinnos\u0165 klienta, primeran\u00e1 lehota na vybavenie m\u00f4\u017ee z\u00e1visie\u0165 od doru\u010denia potrebn\u00fdch podkladov.<\/p>\n<h2>6. Mo\u017en\u00e9 sp\u00f4soby n\u00e1pravy<\/h2>\n<p>Pod\u013ea povahy vady a z\u00e1konn\u00fdch pr\u00e1v m\u00f4\u017ee by\u0165 rie\u0161en\u00edm najm\u00e4:<\/p>\n<ul>\n<li>oprava alebo doplnenie v\u00fdstupu,<\/li>\n<li>obnovenie alebo korekcia digit\u00e1lneho pr\u00edstupu,<\/li>\n<li>uvedenie digit\u00e1lneho plnenia do s\u00faladu,<\/li>\n<li>n\u00e1hradn\u00e9 poskytnutie dohodnutej \u010dasti slu\u017eby,<\/li>\n<li>primeran\u00e1 z\u013eava z ceny,<\/li>\n<li>vr\u00e1tenie ceny alebo jej \u010dasti,<\/li>\n<li>odst\u00fapenie od zmluvy, ak s\u00fa splnen\u00e9 z\u00e1konn\u00e9 podmienky,<\/li>\n<li>in\u00e9 primeran\u00e9 dohodnut\u00e9 rie\u0161enie.<\/li>\n<\/ul>\n<p>Pri spotrebite\u013eovi sa poradie a rozsah pr\u00e1v riadia najm\u00e4 Ob\u010dianskym z\u00e1konn\u00edkom a z\u00e1konom o ochrane spotrebite\u013ea. Tieto pr\u00e1va nemo\u017eno reklama\u010dn\u00fdm poriadkom obmedzi\u0165.<\/p>\n<h2>7. Digit\u00e1lna Kni\u017enica L2\/L3<\/h2>\n<p>Pri platenej Kni\u017enici sa za vadu m\u00f4\u017ee pod\u013ea okolnost\u00ed pova\u017eova\u0165 napr\u00edklad:<\/p>\n<ul>\n<li>pou\u017e\u00edvate\u013e po potvrdenej \u00faplnej \u00fahrade nem\u00e1 pr\u00edstup k zaplatenej \u00farovni,<\/li>\n<li>syst\u00e9m eviduje nespr\u00e1vny d\u00e1tum expir\u00e1cie,<\/li>\n<li>zaplaten\u00fd obsah nie je technicky dostupn\u00fd v rozsahu, ktor\u00fd zodpoved\u00e1 zmluve,<\/li>\n<li>digit\u00e1lne plnenie nezodpoved\u00e1 z\u00e1konn\u00fdm alebo dohodnut\u00fdm po\u017eiadavk\u00e1m.<\/li>\n<\/ul>\n<p>Za vadu sa sama osebe nepova\u017euje skuto\u010dnos\u0165, \u017ee Kni\u017enica priebe\u017ene rastie a jednotliv\u00e9 pl\u00e1novan\u00e9 t\u00e9my e\u0161te nie s\u00fa publikovan\u00e9, ak tak\u00fdto konkr\u00e9tny obsah nebol v\u00fdslovne s\u00fa\u010das\u0165ou zaplatenej ponuky.<\/p>\n<p>Pri nepretr\u017eite poskytovanom digit\u00e1lnom plnen\u00ed sa z\u00e1konn\u00e1 zodpovednos\u0165 za vady posudzuje po\u010das dohodnutej doby poskytovania.<\/p>\n<h2>8. Odborn\u00e9 slu\u017eby a individu\u00e1lne v\u00fdstupy<\/h2>\n<p>Pri individu\u00e1lnej slu\u017ebe sa posudzuje najm\u00e4 s\u00falad s dohodnut\u00fdm zadan\u00edm, rozsahom, v\u00fdstupom a odbornou starostlivos\u0165ou.<\/p>\n<p>Ak klient po odovzdan\u00ed po\u017eaduje nov\u00fa t\u00e9mu, zmenu zadania alebo roz\u0161\u00edrenie nad dohodnut\u00fd rozsah, nejde automaticky o reklam\u00e1ciu p\u00f4vodn\u00e9ho plnenia. Tak\u00e1to po\u017eiadavka m\u00f4\u017ee by\u0165 novou alebo dodato\u010dnou odbornou pr\u00e1cou.<\/p>\n<h2>9. V\u00fdsledok reklam\u00e1cie<\/h2>\n<p>O v\u00fdsledku reklam\u00e1cie informujeme klienta na trvanlivom m\u00e9diu. Ozn\u00e1menie obsahuje v\u00fdsledok pos\u00fadenia a pod\u013ea potreby sp\u00f4sob n\u00e1pravy alebo d\u00f4vod, pre ktor\u00fd reklam\u00e1cii nebolo mo\u017en\u00e9 vyhovie\u0165.<\/p>\n<h2>10. \u017diados\u0165 o n\u00e1pravu a alternat\u00edvne rie\u0161enie sporu<\/h2>\n<p>Spotrebite\u013e, ktor\u00fd sa domnieva, \u017ee jeho spotrebite\u013esk\u00e9 pr\u00e1va neboli re\u0161pektovan\u00e9, m\u00f4\u017ee Pepax po\u017eiada\u0165 o n\u00e1pravu.<\/p>\n<p>Ak Pepax na \u017eiados\u0165 o n\u00e1pravu odpovie zamietavo alebo na \u0148u neodpovie do <strong>30 dn\u00ed od jej odoslania<\/strong>, spotrebite\u013e m\u00f4\u017ee poda\u0165 n\u00e1vrh na alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00e9ho sporu pod\u013ea z\u00e1kona \u010d. 391\/2015 Z. z.<\/p>\n<p>Pre v\u0161eobecn\u00e9 spotrebite\u013esk\u00e9 spory je pr\u00edslu\u0161n\u00fdm subjektom najm\u00e4:<\/p>\n<div class=\"pepax-complaints-contact\">\n  <strong>Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia<\/strong><br \/>\n  In\u0161pektor\u00e1t SOI pre Nitriansky kraj<br \/>\n  Stani\u010dn\u00e1 9, P. O. BOX 49A<br \/>\n  950 50 Nitra 1\n<\/div>\n<p>Mo\u017enos\u0165 obr\u00e1ti\u0165 sa na s\u00fad t\u00fdm nie je dotknut\u00e1.<\/p>\n<h2>11. Ochrana osobn\u00fdch \u00fadajov pri reklam\u00e1cii<\/h2>\n<p>\u00dadaje z reklam\u00e1cie sprac\u00favame na \u00fa\u010dely vybavenia reklam\u00e1cie, plnenia z\u00e1konn\u00fdch povinnost\u00ed a ochrany pr\u00e1vnych n\u00e1rokov. Podrobnosti s\u00fa uveden\u00e9 v dokumente <strong><a href=\"\/en\/ochrana-osobnych-udajov\/\">Personal data protection<\/a><\/strong>.<\/p>\n<h2>12. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/h2>\n<p>Tento reklama\u010dn\u00fd poriadok dop\u013a\u0148a <a href=\"\/en\/obchodne-podmienky\/\">General terms and conditions<\/a>. Ak z\u00e1kon poskytuje spotrebite\u013eovi \u0161ir\u0161ie pr\u00e1vo, pou\u017eije sa z\u00e1konn\u00e1 \u00faprava.<\/p>\n<p><strong>Posledn\u00e1 aktualiz\u00e1cia:<\/strong> 7. septembra 2026<\/p>\n<p><strong>\u00da\u010dinnos\u0165:<\/strong> od 7. septembra 2026.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Posledn\u00e1 aktualiz\u00e1cia: 7. septembra 2026 Cie\u013eom reklama\u010dn\u00e9ho postupu je umo\u017eni\u0165 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"tags":[],"class_list":["post-21087","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/21087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/comments?post=21087"}],"version-history":[{"count":1,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/21087\/revisions"}],"predecessor-version":[{"id":21088,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/pages\/21087\/revisions\/21088"}],"wp:attachment":[{"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/media?parent=21087"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pepax.sk\/en\/wp-json\/wp\/v2\/tags?post=21087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}