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Email: pepax@pepax.sk

Phone: (+421) 911 642 601

Education and people development

Knowledge management and internal training

Capture know-how before it leaves with people. We transform the experience of key experts into a comprehensible knowledge base and internal training so that people learn from practice and don't have to keep asking the same colleagues.

  • Free introductory interview
  • Entry from €290
  • You can start with one topic.
Knowledge management a interné vzdelávanie

Practical situations

Do you recognize yourself in any of these situations?

Only a few people know everything important.

When they get sick or leave, the work gets stuck.

Experienced colleagues will retire in a few years.

Their know-how is not yet captured anywhere.

Experts can't keep up because someone keeps asking them questions.

The same questions over and over again, from different people.

We have the procedures in workbooks, emails, and on disk.

Those who don't know where to look do it their own way.

Lost know-how is paid for by repeated mistakes and long learning curve – and once the expert leaves, there is no going back.

What you get

Know-how that stays in the company and can be found

Not just another folder, but a system that people actually use.

  • Critical knowledge mapMost importantly, who knows and where it is in danger of being lost.
  • Capturing experiencesInterviews and observations of experts, procedures, photos, short videos and reasons for decisions.
  • Knowledge base and rulesUnderstandable structure, topic owners, and update rule.
  • Internal trainingLearning from experienced colleagues, connecting with learning and being a pilot in the team.

From practice

Expert know-how captured before they leave

Situation

Tool shop · injection mold production · 45 employees

The three most experienced toolmakers and designers were retiring in three years, and the key know-how was only in their heads. The younger ones kept asking them questions, the experts were overloaded, and the same mistakes were repeated when testing new molds. The procedures were in notebooks, emails, and on disk.

What did we do?

10 week range

  • Map of 24 critical topics by importance and risk of loss
  • Interviews and work observation with 6 experts
  • Knowledge base: procedures, photos and short videos, reasons for decisions and frequently asked questions
  • Owner of each topic, update rule, weekly learning from the master and pilot in one team

Result

  • 120 procedures captured and traceable
  • Questions to experts −50 %, information found in 5 minutes instead of 30
  • Repeated errors in mold testing −40 % – saving approximately €35,000 per year
  • The transfer of know-how before the experts leave is planned and underway

Choose a range

Start with one topic or an entire system

It is useful when depending on experts, before a generational change, during growth, and when implementing change.

Start

Knowledge audit or one topic.

from €290 one-time

  • Critical knowledge and risks
  • Where is the know-how today?
  • Recommended first steps

We recommend

Project

Knowledge base and internal training.

tailor-made by scope

  • Knowledge map and capture
  • Structure, owners and rules
  • Pilot and internal training

Support

Development and update.

monthly agreed capacity

  • Content and usage review
  • Theme Owner Support
  • New topics and teams

We will confirm the exact price in writing after the initial conversation. Prices are final, Pepax is not a VAT payer. Work beyond the agreed framework only with your consent. View the full price list

How it works

From experiences in the head to knowledge for everyone

1

Within 30 minutes · free

Introductory interview

We will name which know-how is critical for you and who carries it today.

2

The first weeks

Knowledge map

Critical topics, experts, risk of loss and what you already have captured.

3

According to plan

Capture and structure

Expert interviews, how-tos, guides, and a knowledge base with owners.

4

In conclusion

Pilot and education

Team verification, internal learning, update rules, and other topics.

Mapovanie firemného know-how

Frequently asked questions

What do you ask us before ordering?

What is the difference from a regular document repository?

Repository addresses location. Knowledge management also addresses the meaning of content, ownership, currency, searchability, and how knowledge is used in work and learning.

Is the service also suitable for a smaller company?

Yes, especially if the company is based on a few people. You can start with one critical topic or team.

Do we have to have a chosen platform?

No need. We start with your needs and content structure. If you have a platform, the design will be adapted to it; we will negotiate the technical implementation separately.

How long does the collaboration last?

A knowledge audit takes several weeks. A knowledge base with a pilot in the team usually takes 2-3 months.

First step

Let's start with the know-how you don't want to lose

The initial conversation lasts no more than 30 minutes and is free. After it, you will know whether it is enough to start with one topic or whether the whole system makes sense.

Arrange an initial interview →