Facilitation, teamwork and communication
Protect customer trust when something goes wrong. We'll help you navigate the first few hours, speak with one voice, and communicate truthfully—without cover-ups or hasty statements.
Practical situations
Something went wrong and customers are asking questions before we can answer.
The facts are still being verified, but social networks are already creating their own explanation.
Everyone at the company says something different.
Technicians, sales, and management all respond in their own ways and contradict each other.
Journalists are calling and we don't know what to say.
What is missing is a spokesperson, a prepared statement, and clear boundaries of what to publish.
The crisis is over, but trust is not.
Customers and partners are waiting for an explanation of the causes and proof of correction.
The greatest damage is often not caused by the event itself, but uncoordinated reaction to it.
What you get
In an acute crisis, a quick response and clear roles are the priority. When preparing or rebuilding trust, a more detailed plan, scenarios, and training make sense.
From practice
Regional Internet provider · 35 employees · 6,000 customers
After the storm, the connection was lost for three days in 12 municipalities. The customer service line was not up to speed, assumptions were spread on social networks, and competitors offered "free switching." Regional television wanted a statement, and the company responded inconsistently.
3 days intensive, then 3 weeks
Choose a range
We choose the scope according to the phase: preparation before the crisis, an acute situation, or restoring trust after it.
Quick help with the first statement.
from €290 one-time
We recommend
Managed crisis communication or preparation for it.
tailor-made by scope
Preparedness and professional mirror.
monthly agreed capacity
We will confirm the exact price in writing after the initial conversation. Prices are final, Pepax is not a VAT payer. Work beyond the agreed framework only with your consent. View the full price list
How it works
1
On the same business day
Within 30 minutes and for free, we will identify the situation, what needs to be said immediately, and who makes the decision.
2
First hours
Timeline, affected groups, roles, approval, spokesperson and boundaries of truthful communication.
3
During the crisis
Initial statement, Q&A, internal announcement, and ongoing adjustments as new facts emerge.
4
After the acute phase
What worked, where there were gaps, corrective steps, and a playbook for future situations.
Frequently asked questions
Yes. Preparing in advance allows you to name scenarios, assign roles, set up approvals, prepare contacts, and practice first responses before the pressure hits.
Yes. We will get back to you the same business day. We need truthful documentation, a decision maker, and access to key information.
Description of the event, confirmed facts, open questions, timeline, statements made so far, affected groups, and legal or operational restrictions.
Crisis communication addresses information, messages, spokespersons, and reputation. Strategic PR consulting has been working with the brand for a long time. Crisis intervention It addresses a broader acute problem, including stabilizing operations and decision-making.
First step
The initial interview lasts no more than 30 minutes and is free. We will contact you on the same business day.
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