HR, personnel management and organization

Analysis of personnel structures, design and creation of process maps

Be clear about who does what, who makes decisions, and where work is delegated. We map roles and key processes as they really work, remove overlaps and gaps, and prepare the groundwork for learning, change, and digitalization.

Arrange an initial interview →

Select range

Free introductory interview
Entry from €290
A map based on reality, not guidelines

Analýza personálnych štruktúr a tvorba procesných máp

Practical situations

Do you recognize yourself in any of these situations?

We've grown quickly and no one knows who's responsible for what anymore.

The division of labor corresponds to the company's two years ago.

Three people are solving the same problem, but no one else is.

Roles overlap and decisions are shifted.

Things get lost between departments.

The task goes through three teams and no one completes it.

We train a new person for months, just verbally.

Know-how is in the heads of a few people.

Unclear roles cost time, mistakes, and often unnecessary hiring – and they are not visible in any report.

What you get

A shared and verified picture of how the company really works

We map practice, not just an organizational chart and guidelines.

Roles and Responsibilities MapWho decides, who executes, and who is informed – for every key activity.
Process maps of key processesFrom the first initiative to closure, with handovers, inputs and outputs.
Overlaps, gaps, and draft changesWhere is work being duplicated, where is the owner missing, and what needs to be changed first.
Documents for further useRole descriptions for learning and basis for reorganization or digitization.

From practice

Complaint in three days and no further manager

Situation

E-shop with own warehouse · growth from 30 to 65 employees in 2 years

Three managers were handling the same things and no one was responsible for the others. Complaints traveled between support, warehouse and purchasing for an average of 9 days. The owner approved almost everything and the new person was trained verbally for two months. Management was considering hiring another manager.

What did we do?

6 week range

Interviews with 18 people and work mapping with teams
Map of 22 roles: who decides, who executes and who is informed
6 key processes mapped from order to return, 14 overlaps and gaps
One claim owner, decision-making powers (owner approves up to €2,000) and role descriptions for learning

Result

Claim resolved in 3 days instead of 9
The owner saves 10 hours per week on approvals
Learning in 3 weeks instead of 2 months
No additional manager was needed – saving approximately €30,000 per year

Choose a range

Start with a single process or an entire company map

It is useful during growth, before reorganization, when creating learning, and before digitalization.

Start

One process or department.

from €290 one-time

Roles and handoffs in one area
Main overlaps and gaps
Recommended first steps

We recommend

Project

Map of roles and key processes.

tailor-made by scope

Interviews and job mapping
Role map and process maps
Change proposal and role descriptions

Support

Deployment and update.

monthly agreed capacity

Support in implementing changes
Updating maps as they grow
Review of roles and authorities

We will confirm the exact price in writing after the initial conversation. Prices are final, Pepax is not a VAT payer. Work beyond the agreed framework only with your consent. View the full price list

How it works

From unclear roles to a map that everyone understands

1

Within 30 minutes · free

Introductory interview

We will name which part of the company it makes sense to map and what you will use the output for.

2

The first weeks

Interviews and mapping

Interviews with people, work mapping with teams and available materials.

3

According to plan

Map and verification

A map of roles and processes, validated with the people who actually do the work.

4

In conclusion

Proposal for changes

Overlaps, gaps, decision-making powers, role descriptions, and order of steps.

Mapovanie reálnych rolí a zodpovedností vo firme

Frequently asked questions

What do you ask us before ordering?

How is it different from organizational diagnostics?

This service focuses on roles, responsibilities, handovers and process flow. Organizational diagnostics examines the broader state of the company, including culture and relationships.

Do we need to have existing documentation?

No need. The documents will make the work easier, we will obtain the missing information from interviews and work mapping.

Can the outputs be used in learning or digitization?

Yes, if we know in advance. We will tailor the level of detail and form of the output to what you will use it for.

How long does the analysis take?

We can handle one process or department in a few weeks. A map of roles and key processes for a company usually takes 1-2 months.

First step

Let's start with where your work gets lost among people.

The initial interview lasts no more than 30 minutes and is free. After it, you will know whether mapping one process is enough or whether it makes sense to map the entire company.

Arrange an initial interview →

+421 911 642 601

HR, personnel management and organization

Other services in the category

Overview of the HR, personnel and organization category →

Email: pepax@pepax.sk

Phone: (+421) 911 642 601